DIRECTOR - STRATEGIC SOLUTIONS & PERFORMANCE

Job Summary

The Solutioner Uplifts and Benchmarking leader will help Support Services identify, quantify, and operationalize opportunities to improve client value, financial performance, and competitive position. This role will combine market intelligence, operational benchmarking, financial modeling, and solution design to translate data into better proposals, stronger renewals, and measurable performance improvement. The role is especially important as Compass Group expands its data center capabilities, where clients expect disciplined operating models, technical credibility, resilient service delivery, and clear evidence of value.

Key Responsibilities 

• Develop benchmark-informed solutions for new business, renewals, expansions, transitions, and strategic 
  client opportunities. 
• Analyze labor, productivity, service levels, operating costs, scope, pricing, and performance data to identify 
  uplift opportunities. 
• Build financial models and scenarios that quantify the impact of staffing models, service design, 
  technology, capital, process changes, and commercial terms. 
• Partner with operations, finance, sales and growth, solutions, procurement, EHS, and subject matter 
  experts to shape winning and executable solutions. 
• Translate data center operating requirements into practical service models, including critical environments, 
  technical infrastructure, maintenance, staffing, coverage, safety, and continuity considerations. 
• Create clear executive-ready recommendations that distinguish assumptions, benchmarks, risks, 
  investment requirements, and expected returns. 
• Evaluate commercial and operational risks, including contract assumptions, escalation exposure, service
  level commitments, mobilization, contingencies, and client data dependencies. 
• Establish reusable benchmarking frameworks, libraries, assumptions, and solution playbooks for Support 
  Services and data center pursuits. 
• Challenge legacy assumptions and identify where Compass Group can differentiate through operating 
  discipline, talent strategy, technology, or service innovation. 
• Support negotiations and transition planning by ensuring that proposed value is operationally credible and 
  measurable. 
• Lead operational validation and implementation handoff, establishing accountable owners, milestones, 
  benefit targets, and measurement methods before launch. 
• Create a benefits-realization framework with baselines, reporting cadence, ownership, corrective actions, 
  and escalation procedures. 
• Track realized uplifts after implementation and use results to improve future models, proposals, and 
  account strategies. 

Required Qualifications 

• Bachelor’s degree in business, finance, operations, engineering, economics, or a related field; advanced 
  degree preferred. 
• Seven or more years of experience in solutions, commercial strategy, pricing, benchmarking, consulting, 
  finance, operations transformation, or related work. 
• Strong financial modeling skills, including scenario analysis, cost-to-serve, margin, productivity, and return
  on-investment analysis. 
• Experience translating operational data into client-facing recommendations and executable operating 
  models. 
• Knowledge of facilities management, technical services, data centers, foodservice, outsourcing, 
  construction, or another asset-intensive operating environment preferred. 
• Ability to evaluate labor models, service scope, performance metrics, and market intelligence with sound 
  business judgment. 
• Strong executive communication, presentation, negotiation, and stakeholder influence skills. 
• Advanced proficiency with Excel and PowerPoint; experience with business intelligence, workforce 
  analytics, or talent intelligence tools preferred. 
• Willingness to travel periodically to client sites, operating locations, and data center markets. 

What Success Looks Like 

• Recommendations improve both competitiveness and operational credibility. 
• Uplift opportunities are quantified before they are presented and tracked after implementation. 
• Leaders can clearly explain the assumptions, investment, risk, and expected value behind a solution. 
• Benchmarking becomes a repeatable capability rather than a one-time analysis. 
• The role helps Support Services win, retain, and grow business while protecting execution quality and 
  financial performance. 

Working Relationships 
This role partners closely with Support Services leadership, operations, finance, solutions and growth, human 
resources, data center stakeholders, and the broader Compass Group talent organization. The role requires 
strong executive presence, practical judgment, and the ability to move between strategy and execution. 

Compass Group North America 
Compass Group North America is a leading foodservice and support services organization. This role sits within 
the Support Services Hub and contributes to the growth, consistency, and operational maturity of the business 
across Crothall, ESFM, SSC, managed services, and emerging data center opportunities.