Director, Strategic Operations for CEO

• Partner directly with our CEO on operationalizing Zip’s most important strategic priorities and decisions
• Bring top-tier strategy consulting and an operator mindset to company-wide challenges
• Extend the CEO’s impact by creating clarity, alignment and momentum across Zip

Start your adventure with Zip

We’re looking for a Chief of Staff to work directly with our CEO at the center of strategy, decision-making and execution at Zip.

You’ll be a trusted thought partner to the CEO, helping shape our most important priorities, pressure-test decisions and turn strategy into action. You’ll work across our senior leadership team to keep the organization focused on what matters, surface issues before they slow us down and create the alignment needed to move quickly.

You’ll also extend the CEO’s impact, carrying context and thinking into rooms they can’t always be in, bringing back a candid read of the business, and keeping critical priorities moving when direct CEO involvement isn’t needed.

This role calls for the analytical rigor and problem-solving toolkit built within a top strategy consulting firm, paired with the judgement, influence and ownership of a hands-on operator.

Interesting problems you’ll get to solve

• Shape the priorities that matter. Partner with the CEO and senior leaders on annual and quarterly planning, translating strategy into clear priorities and helping enable decisions about what we pursue, pause or deprioritize.
• Be a thought partner to the CEO. Structure complex problems, pressure-test assumptions, synthesize data and perspectives, and develop recommendations on Zip’s highest-impact decisions and opportunities.
• Turn strategy into execution. Drive the operating rhythm behind company priorities, establishing clear goals, milestones, owners and accountability to keep execution moving.
• Extend the CEO’s impact. Carry context and decision principles into critical conversations, move work forward when the CEO isn’t in the room, and bring back a clear and candid view of where the business needs attention.
• Create alignment when there isn’t an obvious answer. Bring the right leaders together when perspectives differ, decisions stall or ownership is unclear, helping teams resolve the issue and move forward.
• Spot collisions and constraints before they become blockers. Connect plans across the business to identify competing demands on people, budget and resources, then work with leaders to resolve the trade-offs.
• Build the handful of metrics that matter. Develop and maintain the KPIs that tell the CEO and senior leadership team whether our strategy is working, where execution is drifting and when we need to change course.
• Own critical cross-functional initiatives. Lead high-impact work that spans teams, from defining the problem and aligning stakeholders through execution and measurable outcomes.
• Make complex ideas clear. Turn strategy, data and decisions into clear narratives that help senior leaders, teams and key stakeholders understand where we’re going, why it matters and what needs to happen next.
• Make the way we work smarter. Use AI and emerging tools to improve research, synthesis, analysis and workflows, while applying critical thinking and human judgement to the decisions that matter.

What you’ll bring to the team

• 15+ years of experience, including significant experience within a strategy consulting firm solving complex strategic, operational or transformation challenges.
• Experience working directly with CEOs, C-suite executives or equivalent senior leaders on enterprise strategy, planning and high-stakes decisions.
• A track record of moving from strategy creation through execution, with clear examples of personally driving measurable business outcomes.
• Exceptional critical thinking and problem-solving skills, with the ability to structure ambiguous problems, identify what matters and develop a clear point of view.
• Strong commercial and financial acumen, including experience using KPIs and business performance data to evaluate trade-offs and inform decisions.
• The judgement and executive presence to act as a trusted advisor while knowing when to challenge, when to facilitate and when to take ownership and move.
• A demonstrated ability to influence and align senior executives without formal authority and create alignment across senior leaders and cross-functional teams, particularly when priorities or perspectives compete.
• Cognitive flexibility and collaborative adaptability, with the ability to move between strategist, confidante, challenger, facilitator and hands-on operator depending on what the business needs.
• High ethical judgement and discretion, paired with the confidence to give senior leaders a candid perspective—even when the message is difficult.
• A continuous learning mindset, with the curiosity to build context quickly, question assumptions and evolve your thinking as new information emerges.
• Practical experience using AI to create efficiencies or improve workflows, with the critical thinking to assess outputs, understand limitations and recognize where human judgement is required.

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly. 

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.

The annual base Pay Range for this position is $174,000 - $218,000. This range reflects our US national compensation band (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits. 

*Please note that visa sponsorship is not available for this position.

If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.

Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms. Zip participates in the federal government’s E-Verify program. #LI-Remote

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