Director, Service Solutions

Director, Service Solutions (EMEA)

We are seeking an experienced and commercially minded leader to lead our EMEA Services Solutions organisation.

This role sits at the intersection of Sales, Account Management, Professional Services, Customer Success, and Alliances, and is responsible for driving the growth, positioning, and evolution of the services business across the region.

As Director, Services Solutions Management, you will lead a team of highly skilled Services Sales professionals who help customers maximize value from their technology investments. You will be responsible for shaping go-to-market strategy, driving commercial performance, strengthening executive relationships, and ensuring services remain a strategic differentiator throughout the customer lifecycle.

This is a leadership position requiring a balance of commercial acumen, strategic thinking, organisational leadership, and executive influence. The successful candidate will be equally comfortable engaging with C-level customer stakeholders, partnering with senior internal leaders, developing high-performing teams, and navigating complex commercial opportunities.

As organisations increasingly focus on business outcomes, workforce transformation, AI adoption, and value realisation, this role will play a critical part in evolving how services are positioned, sold, and delivered.

Key Responsibilities

Strategic Leadership

•   Define and execute the regional services sales strategy aligned to broader business objectives.

•   Translate corporate priorities into actionable plans that drive growth, customer value, and organisational effectiveness.

•   Contribute to the evolution of service offerings, go-to-market approaches, operating models, and customer engagement strategies.

•   Provide leadership during periods of organisational change, ensuring clarity, alignment, and execution.

Commercial Performance

•   Own regional services sales performance, including bookings, pipeline health, forecast accuracy, and strategic growth initiatives.

•   Drive services attach and expansion opportunities across both new and existing customers.

•   Partner with Sales, Account Management, Customer Success, Professional Services, and Alliances leadership to maximize commercial outcomes.

•   Ensure disciplined opportunity management and effective execution against regional targets.

Executive Customer Engagement

•   Act as an executive sponsor and trusted advisor on strategic customer opportunities.

•   Engage senior customer stakeholders to understand business priorities and align services strategies to desired outcomes.

•   Support complex commercial negotiations, service strategies, and transformational initiatives.

•   Represent the organisation in executive-level customer discussions and escalations when required.

Consultative and Outcome-Based Selling

•   Lead the continued evolution from implementation-focused selling toward business outcome and value realisation conversations.

•   Establish best practices that strengthen executive engagement, business consulting, and value-based positioning.

•   Ensure teams are equipped to articulate how services accelerate adoption, business transformation, and measurable outcomes.

•   Promote a customer-centric approach that prioritises long-term success over short-term transactions.

Leadership and Talent Development

•   Lead, develop, and inspire a high-performing team of managers and individual contributors across the EMEA region.

•   Build organisational capability through coaching, mentoring, succession planning, and talent development.

•   Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

•   Create clear performance expectations and ensure alignment to strategic priorities.

Innovation and Transformation

•   Drive adoption of innovative approaches that improve customer engagement, commercial effectiveness, and operational efficiency.

•   Champion the use of AI and emerging technologies to enhance productivity, insight generation, and service value.

•   Identify opportunities to simplify processes, improve scalability, and strengthen business performance.

•   Ensure the organisation remains aligned with evolving market trends and customer expectations.

Cross-Functional Leadership

•   Build strong partnerships across Sales, Professional Services, Customer Success, Alliances, Product, and Operations.

•   Influence senior stakeholders and contribute to enterprise-wide initiatives.

•   Navigate complex organisational environments and align diverse stakeholders around common objectives.

•   Serve as a visible leader and advocate for the Services Sales function.

Experience and Qualifications

•   Significant experience leading Services Sales or related customer-facing organisations within enterprise software or technology environments.

•   Proven track record of delivering commercial growth and building high-performing teams. •   Experience leading managers and developing future leaders.

•   Strong understanding of enterprise software implementation, consulting, and customer transformation programs.

•   Experience supporting large, complex, multi-stakeholder opportunities and executive-level engagements.

•   Demonstrated ability to influence senior leaders and drive alignment across multiple functions.

•   Experience leading through organisational change and business transformation.

Leadership Profile

The successful candidate will demonstrate :

  •   Strategic thinking and strong business acumen.

  •   Executive presence and credibility with senior stakeholders.

  •   Commercial leadership and growth orientation.

  •   Consultative problem-solving and customer-centricity.

  •   Strong communication and influencing skills.

  •   The ability to operate effectively in ambiguous and evolving environments.

  •   A passion for developing people and building high-performing teams.

  •   Curiosity and forward-thinking perspectives on workforce transformation, AI, and the future of services.

Success in This Role

Success will be measured through :

  •   Achievement of regional growth and services sales objectives.

  •   Strength of pipeline, forecast accuracy, and commercial performance.

  •   Development and retention of a high-performing team.

  •   Increased adoption of consultative, outcome-based selling practices.

  •   Executive stakeholder confidence and engagement.

  •   Operational effectiveness and continuous improvement.

  •   Contribution to broader business strategy and organisational transformation.

This role offers the opportunity to lead a strategically important function, influence business direction, and shape how services drive customer outcomes and long-term growth across a dynamic and evolving market.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.  

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone.  

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