Director, Product Management (Crim Automation)
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AI Summary
What You'll Do
The individual in this role will support Product leadership in executing the strategic path of both current and future First Advantage products. The Product Director is a hands-on leader responsible for executing the product roadmap in alignment with finance, analytics, operations, implementation, and senior management to achieve revenue and cost efficiency goals. The Director will lead the end-to-end execution of Global Criminal and Public Record automation capabilities including web, API, and bulk data integrations that drive scalability, accuracy, and operational efficiency across global criminal record fulfillment. This role involves active involvement in product design, backlog management, and delivery execution. In addition to leading a team of Product Owners and Business Analysts, this role will personally drive product requirements definition, partner with engineering and data teams, and ensure successful delivery of high-impact automation solutions aligned to revenue, cost optimization, and customer experience goals.
Responsibilities:
Own and execute the product roadmap with direct accountability for delivery outcomes, timelines, and business impact
Lead a team of Product Owners and Business Analysts to ensure delivery of quality, innovation and customer value throughout the product development lifecycle
Partner closely with engineering, data, and operations teams to formulate, document, and validate tactical, actionable requirements for product development, define scalable architectures and ensure successful technical delivery
Actively engage in sprint ceremonies, backlog grooming, and release planning as both a product leader and individual contributor
Manage roadmap prioritization, trade-off decisions, and roadmap sequencing based on business value, operational efficiency, and technical feasibility
Establish and track KPIs for automation performance, including turnaround time, data accuracy, cost efficiency, and coverage expansion
Drive continuous improvement of automation frameworks to increase reusability, reduce manual intervention, and accelerate fulfillment cycles
What You May Need to Be Successful
Bachelor's degree in Business, Technology, or related field
Seven or more years related experience in Business Analysis, Product Management or related role, preferably in a global, public organization, including people management and practical agile experience
Experience coaching or mentoring product roles
Proven experience with product and software development tools, techniques and agile methodologies
Strong leadership skills with a track record of leading and growing high-performing teams
Critical thinker with the ability to balance short-term needs with long-term vision
Excellent communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization
Ability to synthesize and analyze data from a variety of sources, identify issues, draw conclusions, and craft solutions
Ability to conduct and lead project meetings and track progress against stated strategies and timetables
A passionate commitment to user-centered design and development
Excellent problem-solving, organizational, analytical, and communication skills
Pragmatic Institute certifications are a plus
Certified Scrum Product Owner(CSPO), Certified Scrum Master (CSM) or Project Management Institute-Agile Certified Practitioner (PMI-ACP) is a plus
Project Management Institute (PMI), Certified Associate Project Management (CSPM) or Project Management Professional (PMP) certification is a plus
Excellent analytical and problem solving
Team player who can work flexible hours
Ability to work collaboratively in a fast paced, constantly changing environment
Excellent organizational and time management skills – ability to multi-task
Ability to change communication style to fit the situation and audience
We have great people here and are looking for more. Come join us!
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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
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