Director of Revenue Operations

POSITION SUMMARY

The Director of Revenue Operations serves as a strategic architect of organizational effectiveness, dedicated to the relentless pursuit of operational refinement, eliminating redundancies, dismantling bureaucratic friction, and integrating advanced technologies to catalyze scalability. This leadership position demands a high-ownership operator who actively rejects conventional complexity in favor of engineering lean, agile frameworks that empower high-performance teams.

Impact in this capacity is defined by measurable acceleration in organizational throughput, significant resource optimization, and the seamless integration of modernized workflows that drive long-term institutional agility.

WHAT SUCCESS LOOKS LIKE

Within the initial 90-day window, the Director of RevOps will execute a comprehensive organizational audit, pinpoint the top five high-impact performance levers, and deliver a strategic roadmap defined by rigorous, quantifiable milestones.

Long-term institutional success is characterized by significant resource optimization, accelerated cycle throughput, unwavering operational compliance, and an autonomous team culture capable of independent resolution. 

KEY RESPONSIBILITIES

OPERATIONAL OPTIMIZATION

• Execute comprehensive end-to-end audits of fundamental operational workflows to eliminate friction, redundancies, and performance bottlenecks.
• Engineer and deploy lean frameworks that minimize bureaucratic handoffs and approval layers while maintaining unwavering compliance.
• Cultivate a relentless continuous improvement culture by integrating measurement systems that ensure rapid problem resolution and sustainable results.
• Govern core operational KPIs and synthesize performance data into high-impact strategic priorities and executive-level guidance.

WASTE REDUCTION & PROCESS SIMPLIFICATION

• Apply rigorous lean principles to dismantle non-value-adding activities across all support, fulfillment, and operational functions.
• Standardize scalable procedures through precise SOPs to institutionalize agility and reduce dependency on individual tribal knowledge.
• Challenge legacy complexity with a relentless bias toward subtraction, removing any step that fails to serve the customer or strategic mission.
• Collaborate with department leadership to refine cross-functional workflows and eliminate operational friction between specialized teams.

TECHNOLOGY IMPLEMENTATION

• Identify, evaluate, and spearhead the adoption of modernized operational tools designed to catalyze scalability and minimize manual labor.
• Architect automation for repetitive administrative cycles—including reporting and routing—leveraging AI, RPA, and advanced workflow technologies.
• Serve as the strategic product owner for the operational tech stack, driving the integration roadmap and ensuring high institutional adoption.
• Champion rigorous change management and accountability structures to ensure every technological rollout delivers measurable organizational value.

LEADERSHIP & ORGANIZATIONAL IMPACT

• Guide, mentor, and elevate a high-performance team of operations managers and analysts dedicated to operational excellence.
• Act as a strategic cross-functional architect, aligning Engineering, Finance, and business units around unified operational objectives.
• Advise executive leadership on operational strategy, resource optimization, and long-term capacity planning to support scaling efforts.
• Promote an autonomous culture of high ownership, radical directness, and evidence-based decision-making throughout the operations function.

REQUIRED QUALIFICATIONS 

• Minimum of 7 years in progressive operations, featuring at least 3 years in a high-impact leadership capacity.
• Proven history of driving measurable organizational throughput, including significant cost optimization and cycle-time reduction.
• Direct experience architecting and deploying modernized operational tech stacks, including ERP, CRM, and advanced automation frameworks.
• Expert mastery of rigorous process refinement methodologies, specifically Lean, Six Sigma, or analogous efficiency frameworks.
• Advanced analytical capabilities with a dedicated focus on evidence-based decision-making and interpreting performance data under uncertainty.
• Radical directness in communication, capable of synthesizing intricate operational hurdles into high-impact strategic guidance for executive leadership.

PREFERRED 

• Demonstrated success navigating high-growth or transformative environments requiring the rapid orchestration of scalable infrastructure.
• Professional certification in Lean Six Sigma (Green or Black Belt) or a verifiable history of applying equivalent efficiency methodologies.
• Technical proficiency with intelligent automation platforms, process mining software, and AI-enhanced operational tools.
• Proven ability to architect or revitalize operations functions by recruiting, mentoring, and scaling elite organizational talent.
  
  

WHO YOU ARE

• You are highly organized and naturally proactive
• You thrive in fast-moving environments with evolving priorities
• You enjoy solving operational problems and improving systems
• You communicate clearly and follow through consistently
• You balance strategic thinking with a willingness to execute

THIS ROLE MAY NOT BE A FIT IF YOU:

• Prefer highly structured corporate environments
• Need extensive direction or oversight
• Dislike fast-changing priorities
• Prefer maintaining systems over building and improving them

HOW WE WORK

• High ownership and accountability
• Fast-moving, low-bureaucracy environment
• Collaborative and solutions-oriented culture
• AI-assisted workflows and continuous improvement encouraged
• Strong preference for people who improve systems, not just maintain them

BENEFITS & PERKS

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement framework to ensure long-term financial security.
• Flexible Paid Time Off (PTO) and observed holidays to promote sustainable performance and balance.
• Remote-first flexibility complemented by strategic home office infrastructure support.

Cardiff, Inc., is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.