Director of Operations - Strategic Accounts & Growth Initiatives

CDL Nuclear Technologies, LLC.

Job Description

Director of Operations – Strategic Accounts & Growth Initiatives

COMPANY OVERVIEW:

Founded in 1992, CDL Nuclear Technologies specializes in end-to-end cardiac imaging solutions, particularly Cardiac PET and PET/CT systems, and is recognized as the #1 provider of custom cardiac PET suite buildouts in the United States. The company partners with hospitals, cardiology practices, and health systems to implement scalable, fully integrated cardiac imaging programs, supporting over 200 labs nationwide. For over thirty years, CDL Nuclear Technologies has been an industry innovator, designing accessible cardiology solutions that put the most advanced diagnostic imaging tools in the hands of physicians. Our business model focuses on providing the highest-quality Cardiac PET/CT equipment, service, and support.

POSITION SUMMARY:

The Director of Operations, Strategic Accounts, serves as the senior relationship owner and operational liaison for CDL's key national and enterprise customers. This highly visible position is responsible for fostering strong client partnerships, ensuring exceptional service delivery, and driving strategic initiatives that support customer satisfaction, retention, and growth. Working closely with commercial, clinical, operational, and administrative teams, the Director serves as the primary point of contact for strategic accounts, providing leadership through onboarding, issue resolution, account planning, and ongoing customer engagement.

The Director will collaborate across multiple departments to align customer objectives with operational execution, manage executive-level stakeholder relationships, and serve as the voice of the customer within the organization. This role is responsible for proactively identifying opportunities for account expansion, supporting the development of new service models and market strategies, and ensuring the successful implementation of initiatives that enhance both customer outcomes and organizational performance. The ideal candidate brings a customer-first mindset, strong business acumen, exceptional communication skills, and the ability to influence stakeholders across all levels of an organization while driving operational excellence and strategic growth.

RESPONSIBILITIES: 

Qualifications:

 assigned projects.

Physical Requirements:

Ability to obtain satisfactory results by following set procedures and standards. Most of the worktime is spent at the desk or traveling. Reaching, handling, bending, and lifting are necessary when typing and filing. Near visual acuity to avoid perceptual errors when ordering and logging information. Talking and hearing is required when receiving or relaying telephone calls and/or messages. Work is inside. Lifts and/or moves approximately 10 - 50 pounds. Ability to deal with stressful situations during peak workloads.

Critical Performance Skills:

Decisiveness, Spoken Communications, Assertiveness, Commitment to Task, Organization and Planning, Creativity, Team Building, Decision Making and Problem Solving, Leadership

Working Conditions:

Ability to obtain satisfactory results by following set procedures and standards. Ability to safely navigate job sites while under construction. Prolonged standing may be required. Travel to multiple nationwide job sites through means of ground transportation or air travel. Electrical, magnetic, and ionizing radiation hazards are present. Take safety precautions and wear protective gear when appropriate.

CDL Nuclear Technologies is an equal opportunity employer. All employment is decided based on qualifications, merit, and business need. 

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