Strategic Account Manager

About the role

As a Strategic Account Manager (Provider), you will be the strategic growth lead for some of Rhyme’s most important health system partnerships. You will own expansion strategy within existing provider customers, build trusted relationships with senior executives, and translate demonstrated customer value into measurable revenue growth.

You will identify, shape, and close opportunities to expand Rhyme’s platform across additional workflows, specialties, facilities, and enterprise use cases. Success in this role requires a strong understanding of healthcare operations, exceptional executive presence, and the ability to connect customer outcomes to commercial opportunities.

You’ll work closely with Sales, Customer Success, Product, and Leadership to drive account growth while ensuring customers continue to realize meaningful operational, financial, and patient-access outcomes from Rhyme’s platform. Describe the role and team the candidate will be joining

What you'll do

• Own expansion strategy for strategic provider accounts, identifying opportunities across service lines, specialties, facilities, and enterprise workflows.
• Develop and execute account growth plans that drive broader platform adoption, increased utilization, and long-term commercial value.
• Build trusted relationships with senior leaders across Revenue Cycle, Finance, Operations, Managed Care, IT, and Clinical Administration.
• Uncover customer needs, quantify business impact, and position Rhyme as a strategic partner for reducing administrative burden and improving patient access.
• Lead commercial expansion opportunities from identification through proposal, negotiation, and close.
• Partner cross-functionally with Sales, Customer Success, Product, and Leadership to execute account strategies.
• Use customer performance data, adoption trends, and workflow insights to build compelling business cases for expansion.
• Monitor account health, executive alignment, and value realization to protect existing revenue and identify new growth opportunities.
• Navigate complex health system organizations and align stakeholders around shared operational, financial, and patient-access outcomes.
• Serve as the commercial quarterback for growth within assigned accounts, coordinating internal teams around customer needs and expansion strategy.
• Represent Rhyme in high-stakes executive meetings, including QBRs, renewal discussions, expansion proposals, and strategic planning sessions.

Qualifications

• 7+ years of experience in healthcare technology, provider account management, enterprise sales, strategic partnerships, revenue cycle, prior authorization, or a related field.
• Demonstrated track record of expanding and growing complex provider or health system accounts.
• Experience owning expansion, renewal, quota, or other commercial growth targets.
• Strong executive presence and the ability to engage effectively with Director, VP, SVP, and C-suite stakeholders.
• Deep understanding of health system operations, including revenue cycle, patient access, prior authorization, payer-provider workflows, and EHR-enabled transformation.
• Strong analytical and commercial skills, with the ability to translate customer data and operational insights into compelling business cases.
• Ability to navigate complex, matrixed health systems and align stakeholders with different priorities and incentives.
• Excellent communication, storytelling, negotiation, and relationship-building skills.
• Comfortable working in a fast-growing environment where priorities evolve quickly and individuals are expected to take ownership.
• Highly collaborative, strategic, and results-oriented mindset.