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The Director of Operations Analytics will lead BI initiatives and Domo development to translate operational data into actionable business insights. This role involves partnering with executive leadership to define KPIs, improve reporting accuracy, and drive data-informed decision-making across the organization.
Key Responsibilities
Hands-On Leadership, Business Analysis & Decision Support
Partner with operational and executive leaders to define business questions, priorities, and reporting needs.
Translate priorities into analytics, KPIs, Domo solutions, and action-oriented recommendations.
Perform root-cause analysis and identify risks, trends, operational gaps, and opportunities.
Domo Development, BI Direction & Adoption
Build, maintain, and improve Domo dashboards, cards, datasets, alerts, and reporting solutions.
Lead Domo roadmap priorities and analytics projects from intake through implementation, including scope definition, stakeholder alignment, UAT, training support, adoption, business validation, and follow-up measurement.
Investigate, connect, and validate data across operational systems to support new reporting, analytical, KPI, dashboard, and decision-support capabilities within Domo.
Validate reporting accuracy, troubleshoot data issues, and partner with technical resources when source data or integration issues arise.
Data Exploration & Validation
Explore and validate operational data to support analysis, KPI development, and dashboard creation.
Document data definitions, calculations, assumptions, and reporting methodologies.
Operational Analytics
Analyze labor, financial, operational, service, productivity, customer, and performance data to identify trends, risks, and opportunities.
Establish baseline metrics and measure the impact of operational initiatives.
Support ad hoc executive and operational reporting requests.
Cross-Functional Partnership
Collaborate with Operations, Finance, Continuous Improvement, Technology, and regional leaders to prioritize high-value analytical opportunities.
Support strategic initiatives that require clear visibility, measurement, analysis, and decision support.
Preferred Qualifications
7+ years of progressive experience in analytics, business intelligence, operational reporting, decision support, or performance improvement.
Hands-on Domo experience developing dashboards, cards, datasets, business logic, and user-facing reporting tools.
Strong SQL skills and advanced Excel proficiency.
Ability to independently investigate business problems, identify relevant data sources, and develop actionable insights.
Strong communication, stakeholder partnership, facilitation, and change-management skills.
Ability to work directly with operational leaders, explain findings clearly, and drive analytics adoption.
Experience in transportation, logistics, service, field operations, or multi-site businesses.
Experience with KPI design, operational scorecards, performance measurement, and business impact tracking.
Familiarity with data integration concepts, data relationships, and troubleshooting reporting discrepancies.
Experience with automation, AI-enabled analytics, workflow tools, or decision-support capabilities.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.
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