Director of Information Technology, Cloud Operations & Security

Director of Information Technology, Cloud Operations & Security

The Director of Information Technology, Cloud Operations & Security is responsible for providing strategic leadership and operational oversight for Journal Technologies’ Information Technology, Cloud Operations, and Cybersecurity organizations. 

Reporting directly to the Chief Executive Officer and serving as a member of the Executive Leadership Team, the Director is responsible for ensuring these organizations operate securely, efficiently, and profitably while supporting the company’s strategic objectives and continued growth. 

The Director leads established organizations comprised of managers and technical professionals responsible for internal technology services, enterprise business systems, customer cloud hosting operations, and cybersecurity. This role provides strategic direction, develops organizational capability, manages financial performance, and ensures operational excellence across all technology operations outside of Product Engineering. 

The Director partners closely with Product, Customer Experience, Professional Services, Sales, Finance, and Human Resources to ensure technology capabilities enable the business, support customers, and protect the company. 

Primary Responsibilities

Executive Leadership 

• Serve as the executive leader responsible for the Information Technology, Cloud Operations, and Cybersecurity organizations. 
• Develop and execute strategies that align technology operations with Journal Technologies’ business objectives. 
• Lead, mentor, and develop managers responsible for each functional area while building a culture of accountability, collaboration, operational excellence, and continuous improvement. 
• Establish organizational priorities, performance objectives, succession plans, and leadership development initiatives. 
• Serve as a trusted advisor to the Executive Leadership Team on technology strategy, operational performance, cybersecurity, business risk, and technology investments.

Cloud Operations

Provide executive leadership for Journal Technologies’ managed cloud hosting business.

 Responsibilities:

• Develop and execute the company’s cloud operations strategy.
• Standardize customer-hosted environments to improve scalability, consistency, automation, and operational efficiency. 
• Establish cloud architecture standards, operational procedures, and governance across all hosted customer environments. 
• Optimize AWS infrastructure utilization, capacity planning, performance, resilience, and cloud consumption. 
• Ensure customer environments consistently meet established service-level objectives for availability, security, disaster recovery, and business continuity. 
• Monitor and improve the profitability of cloud hosting services through effective financial management, cost optimization, and operational efficiency. 
• Partner with Product and Sales to develop hosting service offerings, pricing strategies, and commercial models that support profitable growth. 
• Support sales opportunities by providing technical guidance, cloud architecture recommendations, hosting estimates, and commercial input. 
• Develop operational reporting that provides visibility into cloud performance, customer profitability, utilization, service quality, and operational metrics. 

Information Technology

Provide executive leadership for the company’s Information Technology organization. 

Responsibilities:

• Develop and execute the enterprise Information Technology strategy. 
• Oversee internal technology infrastructure, including networking, identity and access management, collaboration platforms, end-user computing, hardware lifecycle management, and technology support services. 
• Lead the strategy, implementation, administration, and continuous improvement of enterprise business systems, including Jira, Confluence, Zendesk, HubSpot, Microsoft 365, and other internal applications. 
• Improve operational efficiency through systems integration, workflow automation, and continuous improvement of enterprise technology. 
• Ensure technology services are reliable, secure, scalable, and delivered in a financially responsible manner. 
• Establish operational metrics, service levels, and continuous improvement initiatives that improve employee productivity and organizational effectiveness. 

 Cybersecurity 

Provide executive leadership for the company’s cybersecurity program. 

 Responsibilities

• Develop and execute the organization’s cybersecurity strategy. 
• Lead the CISO Group and coordinate enterprise-wide security initiatives. 
• Establish governance processes that protect company and customer information while supporting business objectives. 
• Ensure compliance with applicable regulatory and industry standards including CJIS, SOC 2, NIST, CIS Controls, HIPAA, and other applicable frameworks. 
• Oversee enterprise security operations, vulnerability management, penetration testing, incident response, identity security, and cloud security. 
• Partner with Product Engineering to promote secure software development practices and strengthen product security. 
• Oversee technology risk management and ensure appropriate mitigation strategies are implemented. 
• Support customer security reviews, compliance assessments, audits, and due diligence activities. 

Financial & Business Management

• Develop and manage annual operating budgets for Information Technology, Cloud Operations, and Cybersecurity. 
• Own the financial performance of the Cloud Operations organization, ensuring managed hosting services are delivered profitably while maintaining high service quality. 
• Develop business cases and return-on-investment analyses for technology initiatives. 
• Monitor cloud infrastructure costs, software licensing, vendor performance, and technology investments to maximize business value. 
• Negotiate and manage strategic relationships with cloud providers, technology vendors, software providers, and managed service partners. 
• Provide regular executive reporting on operational performance, financial results, cybersecurity posture, cloud profitability, technology investments, and strategic initiatives. 

Cross-Functional Leadership

• Partner with Product Management to align cloud services with product strategy and contribute to commercial offerings and pricing models. 
• Collaborate with Customer Experience and Professional Services to improve customer satisfaction, service delivery, and operational efficiency. 
• Support Sales by providing technical leadership during customer pursuits and strategic opportunities. 
• Partner with Finance to improve forecasting, budgeting, cost management, and profitability. 
• * Work with Human Resources to develop organizational capability, attract talent, and strengthen leadership within the technology organization. 

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Business Administration, or related discipline, or equivalent professional experience. 
• Ten or more years of progressive leadership experience in Information Technology, Cloud Operations, Cybersecurity, or related technology organizations. 
• Experience leading managers and multidisciplinary technology organizations. 
• Experience managing customer-hosted cloud environments or managed cloud operations. 
• Strong understanding of AWS architecture, cloud operations, automation, security, and cloud financial management. 
• Experience managing enterprise Information Technology organizations and business systems. 
• Experience with enterprise applications including Microsoft 365, Jira, Confluence, Zendesk, HubSpot, identity management, and collaboration platforms. 
• Strong knowledge of cybersecurity governance, risk management, and regulatory compliance. 
• Experience with CJIS, SOC 2, NIST, or comparable security frameworks. 
• Demonstrated experience managing operating budgets, technology investments, and financial performance. 
• Excellent leadership, communication, organizational, and executive presentation skills. 

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned. 

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position. 

Why Journal Technologies? 

Visit www.journaltech.com/careers for more information, but highlights include:  

• Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
• Quality medical, dental and vision coverage. 
• Competitive paid time off as well as paid holiday time. 
• 401(k) retirement (US) and GRRSP (CDN) programs. 
• Annual professional development funds - $1,500 USD annual per employee. 
• Book subscriptions with an extensive library in each office for personal and professional growth. 
• Flexible working hours which you can coordinate with your supervisor. 
• Ability for employees to work from a remote location (e.g., home) or office. 
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees. 
• Travel opportunities between Journal Technology offices and with clients. 

We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.