Director of Client Strategy & Growth

We are looking for a Director of Client Strategy & Growth.

The Director of Client Strategy & Growth is responsible for leading the client-facing marketing organization, including Account Managers and Divisional Marketing Managers. This role develops and oversees strategic marketing plans, ensures exceptional client and stakeholder satisfaction, drives profitable service delivery, and builds scalable processes that support the growth of Forward Solutions' marketing services business.

The Director of Client Strategy & Growth serves as a strategic advisor to internal stakeholders and clients while developing a high-performing team capable of delivering measurable business results. This position plays a key role in expanding marketing services within existing manufacturer relationships and supporting the company's long-term growth objectives.

Essential Functions/ Duties & Responsibilities:

•    Lead, coach, develop, and retain a high-performing team of Marketing Managers and Account Managers while fostering a culture of accountability, collaboration, and continuous improvement. 

•    Establish and oversee standards, methodologies, and best practices for strategic marketing planning, account management, client engagement, and service delivery. 

•    Serve as a strategic advisor to division leadership, manufacturer partners, and external clients by developing and approving marketing strategies that align with business objectives and growth goals. 

•    Partner with Business Development to identify, develop, and expand marketing service opportunities within existing manufacturer relationships and key client accounts. 

•    Drive client retention, satisfaction, and long-term account growth through proactive relationship management, account planning, and continuous improvement initiatives. 

•    Oversee account profitability, including approval of scopes of work, pricing recommendations, resource allocation, and engagement performance. 

•    Collaborate with Creative, Digital Marketing, and Marketing Operations teams to ensure effective execution, delivery, and measurement of marketing initiatives. 

•    Build and maintain strong relationships with division presidents, executive stakeholders, and client leadership while influencing strategic business decisions and organizational priorities. 

•    Support annual planning, budgeting, forecasting, talent acquisition, and organizational growth initiatives that contribute to the long-term success of the marketing services organization.

Required Skills/ Abilities:

•    Strong strategic marketing and business planning capabilities.

•    Exceptional leadership, coaching, and team development skills.

•    Executive presence with the ability to influence senior leaders and stakeholders.

•    Strong client relationship management and consultative problem-solving skills.

•    Demonstrated ability to develop and execute growth strategies.

•    Financial acumen, including budgeting, pricing, and profitability management.

•    Excellent communication, presentation, and interpersonal skills.

•    Strong organizational, project management, and decision-making abilities.

•    Ability to prioritize resources and manage competing business demands.

•    Ability to lead through change and drive organizational transformation.

•    Strong analytical and critical thinking skills.

•    Proficiency with CRM, marketing technology, reporting, and performance measurement tools.

Education, Experience and Requirements:

•    Bachelor's degree in Marketing, Business Administration, Communications, or a related field required. (Master's degree in Business Administration (MBA) or related field preferred.)

•    Minimum of 10 years of progressive experience in marketing, agency leadership, client services, consulting, or related growth-focused roles. 

•    Minimum of 5 years of experience leading and developing high-performing teams. 

•    Proven success developing and executing strategic marketing initiatives that drive business growth, client retention, and revenue expansion. 

•    Demonstrated experience managing executive-level stakeholder and client relationships while serving as a trusted business advisor. 

•    Experience leading client-facing teams within an agency, consulting, outsourced marketing, professional services, or similar environment preferred. 

•    Experience supporting B2B, manufacturing, industrial, distribution, or channel-based organizations and managing budgets, scopes of work, resource allocation, and service profitability preferred.

Physical Requirements:

•    Prolonged periods of sitting and working at a computer.

•    Ability to communicate effectively in person, virtually, and by telephone.

•    Ability to occasionally lift and carry materials weighing up to 20 pounds.

•    Ability to travel domestically as required.

•    Must be able to remain stationary for extended periods during meetings, presentations, and client engagements.

The Company:

Forward Solutions is a group of service companies that help clients in evolving markets grow their business and expand into new channels. Our team of over 470 experienced professionals provides manufacturers and distributors with the power of outsourced sales, marketing, and customer support services. Our divisions combined have expertise in facility maintenance, cleaning, hygiene, food service disposables, food service equipment, industrial/MRO, utility, telecom, safety, construction, electrical, and packaging supply channels. 

Forward Solutions is a growing private company that offers its employees a competitive salary, a full benefits package including 401K, an annual bonus, PTO, and a flexible working program. The company’s service brand portfolio includes Allynt Solutions, Avision, C3Consulting, Curate, Integrated Access Corporation, OneSolution™, RelyPak™, PJ Boren and StruXur™.

Why Should You Apply?

•    Competitive industry pay and bonus program

•    Great benefits

•    Positive and fun team environment

•    Career growth opportunities

•    Financial: Salary, bonus opportunities, and 401K

•    Benefits: Medical, dental, vision, life, short- and long-term disability

•    Work-life balance: Paid Time Off and paid holidays, Paid Parental Leave

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary incentive bonus as determined by incentive program guidelines, position eligibility and Senior Management approval.