Director, Field-Based Medical Effectiveness (Field)

Work Your Magic with us! Start your next chapter and join EMD Serono.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US. 

The Director, Field-Based Medical Effectiveness translates Therapeutic Area (TA) Medical Affairs strategy into measurable Field Medical priorities and effective execution. In partnership with Field Medical Directors, Medical Directors, US and Global Medical Leadership, and key cross-functional stakeholders, the Director optimizes stakeholder engagement, field deployment, capability building, content, training, analytics, and performance management.  This role bridges Field Medical strategy and execution by ensuring effective resource deployment, appropriate engagement of priority external stakeholders, and continuous improvement in the impact, quality, and compliance of Field Medical activities.

Main interfaces

Internal

US and Global Medical Affairs; Field Medical; Medical Directors; Medical Communications and Information; Medical Education; Medical Operations; Clinical Development; Medical Planning; Compliance; Legal; Regulatory Affairs; Commercial; Marketing; Managed Markets; Information Technology; Global Business Units; and other relevant functions.

External

Key Thought Leaders (KTLs), Key Opinion Leaders (KOLs), healthcare professionals, scientific and medical experts, strategic partners, vendors, consultants, and congress organizers.

Your Role:

Field Medical strategy and deployment

• Develop TA Field Medical strategies, goals, objectives, and operating plans with Field Medical Directors, Medical Directors, and Global Field Medical.
• Translate Medical Affairs strategy into clear execution priorities, resource requirements, activities, and measurable outcomes.
• Guide KTL/HCP targeting, segmentation, geographic coverage, Centers of Excellence identification, and referral-network mapping.
• Lead coverage and territory planning, including resource allocation to areas of greatest medical need.
• Identify execution gaps and opportunities to optimize resources, territories, workload, and coverage.
• Develop contingency coverage plans for vacancies, launches, organizational changes, and periods of increased medical need.
• Assess launch readiness, including stakeholder coverage, capability readiness, content availability, training completion, and execution against milestones.
• Align US execution with local and global Field Medical standards and benchmark productivity and effectiveness against internal and external best practices.

Performance measurement and analytics

• Establish meaningful Field Medical KPIs covering reach, frequency, target attainment, interaction quality, stakeholder coverage, training readiness, and field execution.
• Define measurement methods, data sources, reporting cadence, and governance for performance management.
• Monitor execution through CRM data, dashboards, stakeholder plans, field feedback, and training records.
• Improve CRM effectiveness and data quality by identifying gaps, strengthening adoption, and coordinating remediation.
• Analyze performance trends and distinguish strategy, capability, capacity, data-quality, and execution issues.
• Provide regular, actionable reports and recommendations to Field Medical and Medical Affairs leadership.

Governance, compliance, and risk management

• Establish and maintain MSL standards, guidance documents, the MSL Guide, audit approaches, and operating processes.
• Route materials and activities through appropriate review and approval processes and maintain complete records.
• Ensure compliant use of Field Medical materials and documentation of approvals, field use, feedback, and training.
• Partner with Compliance, Legal, and Regulatory Affairs to identify risks and implement practical controls, policies, and processes.
• Communicate relevant policies and provide case-based guidance to support consistent application of requirements.

External engagement and medical effectiveness

• Monitor scientific, medical, Field Medical, compliance, and operating-model trends to drive continuous improvement.
• Incorporate relevant publications, clinical developments, disease-state trends, and external insights into strategy, training, and content.
• Identify capability gaps and training needs.
• Support appropriate medical and scientific collaborations with external experts, including clinical research, medical education, sponsored research, and scientific communications.
• Support congress planning, medical booth content, conference identification, and congress reporting as needed.

Leadership, collaboration, and budget

• Build alignment across Medical Affairs, R&D, and other functions on Field Medical standards, plans, performance, and resource needs.
• Influence stakeholders and secure support for Field Medical effectiveness, training, content, analytics, compliance, and resource optimization initiatives.
• Provide mentorship and development support to MSLs, Field Medical leadership, and medical training as appropriate.
• Prioritize investments based on medical need, strategic value, expected impact, quality, compliance, and efficiency.

Strategic impact

• Connects TA Medical Affairs strategy to measurable Field Medical execution.
• Improves stakeholder targeting, geographic coverage, resource deployment, and launch readiness.
• Establishes consistent Field Medical standards, capabilities, KPIs, CRM practices, dashboards, and operating processes.
• Enables leadership to identify execution gaps and act on performance insights.
• Strengthens MSL effectiveness through focused training, high-quality content, clear expectations, and continuous improvement.
• Supports compliant, consistent, and evidence-based Field Medical operations across therapeutic areas.

Who You Are:

Minimum qualifications

• Advanced scientific or medical degree, such as MD, DO, PharmD, or PhD (or equivalent).
• 8+ years of experience in Medical Affairs, Field Medical, medical communications, medical education, medical strategic planning, or a related field.
• Extensive experience working in Field Medical, particularly within an MSL organization.
• At least 3+ of experience in MSL, Medical Affairs, Medical Information, Field Medical strategy and effectiveness or a similar function.
• Experience in MSL training, scientific content development, Field Medical operations, performance analytics, or related effectiveness activities.
• Demonstrated ability to translate strategy into measurable plans, processes, performance measures, and execution improvements.
• Experience with KTL/HCP targeting, segmentation, geographic coverage, territory planning, launch readiness, resource optimization, or related activities.
• Experience with CRM systems, data quality, performance dashboards, analytics, and reporting.
• Understanding of clinical development, the post-marketing pharmaceutical environment, and applicable regulatory and compliance requirements.
• Experience developing policies, guidance, standards, audit approaches, controls, and monitoring processes for MSL or Field Medical activities.
• Experience collaborating with internal and external partners, vendors, consultants, KOLs, and cross-functional stakeholders.
• Excellent strategic, analytical, leadership, communication, facilitation, teaching, and presentation skills.
• Strong knowledge of Field Medical operating models, MSL capabilities, stakeholder engagement planning, and industry best practices.
• Proficiency in PowerPoint, Microsoft Word, Microsoft Excel, CRM systems, and performance-reporting tools.

Preferred Qualifications:

• Field Medical leadership/effectiveness experience would be preferred.
• Ability to work effectively in a complex, changing, matrixed environment and synthesize scientific, operational, and performance information into actionable recommendations.
• Acts with integrity, sound judgment, accountability, and a strong focus on patients and customers.
• Sets ambitious goals, takes initiative, and drives measurable results.
• Communicates openly, builds trust, encourages constructive debate, and makes informed decisions.
• Challenges the status quo, embraces new ideas, and seeks practical, innovative solutions.
• Streamlines processes, adapts quickly to changing priorities, and maintains focus on high-impact work.
• Values diverse perspectives and treats others with respect and dignity.

ADA requirements

• Normal and routine office duties.
• Ability to travel domestically and internationally, up to 50% depending on business needs, therapeutic area, launch requirements, and conference activity.

Location:  Field

Pay Range for this position: $190,000 - $286,200

The offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.

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What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!