Director, Digital Experience (REMOTE EASTERN TIME ZONE)

About the Role

Veeam’s digital experience is how millions of customers, prospects, partners, and future employees discover and engage with our company. As Director of Digital User Experience, you’ll own the experience strategy across veeam.com and our global digital properties, setting the standards, governance, and roadmap that teams across Veeam build against. You’ll be the connective tissue between business strategy and digital execution, uniting research, content structure, journey design, and measurement into one operating model, and translating the brand and visual direction our Creative team owns into the interfaces and journeys customers actually move through. If you think in systems rather than pages and want to shape the digital front door of a market leader in the middle of a major transformation, this is that role.

What You’ll Do

• Own the experience layer across veeam.com and every global digital property, defining the customer journeys, interaction models, navigation, and page standards that internal teams and external partners build against
• Lead research and discovery through user interviews, surveys, usability testing, and competitive analysis, translating findings into content structure, user flows, and journey maps that serve real customer needs
• Own and evolve Veeam’s UI Kit as the authoritative basis for delivery, applying the brand identity and visual design direction set by our Creative team to documented components, patterns, and interaction standards that enable scale, consistency, and speed
• Drive continuous improvement by blending qualitative insight with performance data to surface friction, connect design decisions to business outcomes, and sustain a rhythm of evidence-based iteration
• Partner with executive and functional leaders to shape digital priorities, investment, and long-term roadmap, presenting strategy and results in terms that land clearly with non-designers
• Partner closely with Creative, who own brand and visual design, and connect content, web development, operations, and technology around shared goals, so elevated experiences and the capabilities behind them ship together at scale
• Grow the team’s business fluency and craft, while leading relationships with agencies, contractors, and strategic partners supporting experience work

Technologies You’ll Work With

• Analysis: web analytics (Google Analytics 4, Adobe Customer Journey Analytics), heat mapping (Microsoft Clarity), funnel and A/B test design (Adobe Target), qualitative user research (UserTesting), and journey mapping and persona development
• Creation: enterprise content management and authoring (Adobe Experience Manager), digital asset management, and design and prototyping tools (Figma, Sketch, Adobe XD) for low- to high-fidelity work, applied through a component-based UI Kit
• Production: cloud publishing and release pipelines, multi-region and localization workflows, indexing and content-freshness management, and content governance tooling
• Optimization: site search and relevance tuning, personalization and experimentation platforms (Adobe Target), accessibility (WCAG) auditing, conversion rate optimization, and the wider marketing technology stack (customer relationship management, customer data platform, email, chat, paid media)

What You’ll Bring

• 10 or more years in user experience or digital experience, including 5 or more years leading teams
• Proven ownership of a large-scale, multi-language corporate website or digital ecosystem
• Demonstrated experience connecting experience and journey work to measurable business outcomes such as conversion and pipeline
• Hands-on fluency with enterprise content management, design and prototyping tools, and web analytics and testing platforms
• Experience building and governing a user interface kit or design system in partnership with a brand or creative team, and driving its adoption across multiple teams
• Ability to influence senior stakeholders without direct authority and to balance competing priorities across a global organization
• Working knowledge of accessibility standards and experience building compliance into delivery rather than auditing after the fact

Bonus Skills

• Experience in enterprise business-to-business technology, software, or security
• Familiarity with the Adobe Experience Cloud ecosystem, particularly Experience Manager and Target
• Prior work with globally distributed teams and multi-region localization
• Practical experience applying artificial intelligence to speed up research synthesis, production, or quality assurance work
• Background in content strategy, information architecture, or service design alongside interface work

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