The National Admissions Advisor is responsible for assisting prospective students through the admissions process while meeting qualitative and quantitative performance goals. They will conduct interviews, maintain student rapport, and ensure all required documentation is submitted for enrollment.
The National Admissions Advisor is an entry-point position in which the employee will begin to interface with prospective students in support of their decision to attend/select school. At the same time, the National Admissions Advisor is also learning about the University's programs and approved admissions processes and procedures. A National Admissions Advisor will be expected to meet both qualitative and quantitative goals and objectives compliantly and ethically.
Principal Duties & Responsibilities
Responsible for meeting action plans in order to meet qualitative and quantitative goals objectives.
Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.
Conduct telephone interviews and e-mail correspondence to identify student prospects and determine their educational needs, concerns and interests.
Develop a rapport with prospective students and maintain contact with them frequently.
Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student.
Ensure enrolled students submit required documents to begin coursework.
Encourage and guide students to utilize the virtual classroom preparatory course.
Assist students through the orientation process.
Consistently operates within, and is measured with respect to, the school's expected behaviors: Execution, Communication/Feedback and Professionalism.
Ensure compliance with applicable University policies and procedures.
Other Duties as Assigned or Requested
Willingness to work nights, weekends, and holidays.
Ability to work in a fast-paced environment
Ability to remain flexible and easily adapt to changes in work environment or schedule.
Advisors provide a positive, professional impression for students and staff on the phone and via email.
Ability to handle multiple tasks and meet deadlines
Strong communication skills.
Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Knowledge, Skills and Abilities, Competencies
Basic computer skills -- experience with Microsoft (WORD, Excel, Outlook) preferred
Possesses excellent verbal communication skills, particularly telephonic -- and good written communication skills
Persistence combined with a positive attitude and approach to work and others -- self-motivating work style
Positive and collaborative interpersonal skills
Ability to learns to effectively utilize all applicable school systems, databases and tools.
Entry point position with the ability to grow within the organization.
Education and Experience: Minimum
High School Diploma or its equivalent required
Entry level experience in sales and/or customer service
Education and Experience: Preferred
College degree
1-2 Years experience in sales and/or customer service
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