Director, Customer Support Services

Role Overview

Sodexo is seeking a Director of Customer Support Services to lead our Western US region team. The Director of Customer Support Services plays a critical leadership role in optimizing the utilization of Sodexo contracted programs across designated segments. This position manages a team of Regional Account Managers and serves as the strategic liaison between segment operations, local sourcing partners, and broadline distribution centers. The ideal candidate will bring a strong understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement to drive value creation and operational excellence.

This is a remote position, which requires travel up to 40%. Candidates should reside within the Western US region.

What You'll Do

Key Responsibilities:

• Strategic Collaboration:
• Partner with Segment Leadership (DM/VP Level) to align sourcing strategies with segment goals; drive adoption and optimization of Sodexo/Entegra’s contracted programs across supported accounts.
• Team Leadership:
• Lead, mentor, and manage a team of Regional Account Managers.
• Local Sourcing Strategy:
• Identify, evaluate, and aggregate local sourcing opportunities in collaboration with segment operations; analyze financial impact and feasibility of local sourcing decisions.
• Distribution Management:
• Serve as the primary liaison between broadline distribution centers and regional partners.
• Ensure seamless communication and coordination to support account needs and resolve distribution challenges.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Key Qualifications:

• Bachelor’s degree or equivalent experience
• Minimum 7 years management experience
• Demonstrated experience in strategy development and implementation
• Possess strong leadership and communication
• Keen understanding of supply chain dynamics, strategic sourcing, and stakeholder engagement
• Strong technical acumen – databases, data acclimation

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s degree or equivalent experienceMinimum Management Experience - 5 yearsMinimum Functional Experience - 5 years of project management or multi-unit operations management experience