Director Cloud Services

Client Leadership, Delivery Excellence, and Quality and Risk Management

• Serve as a senior client-facing leader for the team across cloud engineering engagements, establishing trust, setting expectations, and maintaining clear communication with technical and executive stakeholders.
• Own engagement momentum and delivery excellence by monitoring scope, milestones, risks, dependencies, quality, and client satisfaction; take prompt action when outcomes are at risk.
• Lead high-priority client escalations and difficult conversations with professionalism, transparency, and a focus on practical resolution and long-term relationship health.
• Ensure client commitments are understood across delivery teams and that engagement decisions, tradeoffs, status, and next steps are communicated clearly and consistently.

• Own engineering quality, risk management, technical readiness, design quality, implementation quality, and corrective actions for recurring delivery issues, using the standards approved by Cloud Services leadership.
• Implement engineering standards for architecture, engineering, and operational readiness. You will own implementation and adoption of those approved standards across the teams, in collaboration with peers and other delivery operational teams.
  • Ensure clear technical handoffs across teams (internal and external) so implementation and ongoing support remain connected as a seemless delivery model.
• Participate and support established backlog management, prioritization, dependency, work-in-progress, and recovery practices across our project. Provide standards, oversight, and collaboration amongst the teams to high-light concerns, address risks and mitigations, and recommended next steps.

Sales Support, Scoping, Solution Shaping, and Thought Leadership

• Partner with Sales and pre-sales teams to lead discovery, understand client business and technical challenges, assess delivery feasibility, and shape compelling cloud services approaches.
• Develop and review scopes of work, estimates, assumptions, dependencies, milestones, and acceptance criteria so proposed work is commercially sound and executable.
• Translate complex cloud engineering and cloud security concepts into clear recommendations for clients, sellers, executives, and delivery teams without losing the important technical or commercial details.
• Identify scope, staffing, schedule, and delivery risks early; establish mitigation plans and ensure that proposed commitments are aligned to available capabilities and client outcomes.
• Marketing support and enablement – clearly articular our GTM and value proposition to internal and extneral stakeholders
• Drive business growth for our customers and understanding their business and GTM needs, and how Coalfire can support their initiatives

• Support sales lifecycles when delivery input is required by working with Sales and customers to validate technical content in SOWs (e.g., Approach and Methodogy, timelines, outputs, deliverables, pricing, resourcing, etc), Change Orders, and Contracts and create accurate delivery inputs for deals.
  • Confirm the accuracy of technical information in SOWs, Change Orders, and Contracts and coordinate corrections with the authorized Sales owners.
  • You maintain decision-making authority on practice pricing, contract gross margins, and discounting up to the allowable based on your role.  

• Oversee customer feedback loops, working with product, sales, and marketing teams to refine offerings based on market demands.
• Act as an industry thought leader, delivering presentations, blogs, and community-driven outreach efforts.

Technical Leadership, Engagement Execution, Operating Model and Governance

• Interface with engineering and consulting teams to understand risks around proposed architecture, implementation challenges, security considerations, and delivery constraints, while serving as an effective bridge between technical teams and clients where necessary.

• Build scalable operating processes, playbooks, and governance that improve consistency, predictability, and quality across Cloud Services engagements.
• Push through technical and organizational roadblocks by clarifying decisions, aligning the right experts, escalating appropriately, and maintaining accountability through resolution.

• Provide technical and delivery leadership across cloud services engagements, promoting practical standards, reusable approaches, strong documentation, and continuous improvement.
• Use technical fluency and business judgment to evaluate options, explain tradeoffs, and keep engagements moving even when requirements, technology, or stakeholder priorities are complex.
• Own training, new-hire enablement, role-based onboarding, career and growth pathways, promotion readiness, performance expectations, and succession coverage for all members on the team.
• Establish technical qualification, onboarding, work allocation, quality review, and performance expectations for subcontractors and delivery partners

• Serve as the accountable Delivery leader for customer and internal escalations involving quality, delivery delays, architecture or implementation risk, performance, or unmet contractual commitments.
• Support client management, escalations, CSAT issues, QBRs, and transition conversations when engineering context is required; coordinate the right technical leader for action item, follow through, and recovery actions.
• Maintain accurate internal tracking of engineering commitments, effort, status, risks, dependencies, resource needs, and recovery actions across engagements.
• Join client, sales, QBR, workshop, transition, and escalation conversations when technical authority is required; assign the appropriate technical leader instead of becoming the default owner of every issue.
• Create repeatable systems that reduce dependency on individual experts and move lower-level delivery friction to the appropriate engineering leader.

• Provide executive-level briefings, helping leadership teams understand risk, issues, and mitigations.
• Ensure rollout and adherence to tracking key performance indicators (KPIs) to measure customer success, operational excellance, and delivery quality.

Team Leadership, Capacity Planning, and Cross-Functional Collaboration

• Lead through influence across delivery teams, delivery operations, and other partners to coordinate integrated solutions and deliver on client commitments.
• Directly support and provide coaching for teams on client engagement, scoping, communication, accountability, and delivery practices; provide feedback and escalation support that improve performance and strengthen the Cloud Services organization.

• Work with Delivery Operations, RDM, PMO, and Offering Management to implement their approved requirements, controls, and systems within Cloud Services.
• Provide engineering demand, skills, capacity, staffing, utilization, subcontractor, dependency, and delivery-readiness inputs to RDM, Delivery Operations, and PMO.
• Provide technical inputs to cross-functional teams (e.g., Offering Management, Sales, and the Cloud Services leadership) for service readiness, scope, staffing, effort, assumptions, dependencies, and pricing feasibility.

• Strategic Leadership & Advisory: Ability to develop, communicate, and execute Cloud engineering strategies for organizations.
• Proven leadership experience with cloud engineering, security engineering, consulting, or managed services delivery teams.
• Strong knowledge of cloud architecture, infrastructure as code, CI/CD, security controls, vulnerability mgmt., operations, and technical delivery governance.
• Demonstrated experience managing managers, architects, senior engineers, and technical workstreams across multiple engagements.
• Experience implementing approved engineering standards, quality controls, backlog discipline, technical capacity requirements, and escalation recovery.
• Experience supporting sales lifecycles, validating technical scope and commercial inputs, and translating engineering effort into accurate pricing.
• Strong client communication, technical judgment, prioritization, and people-leadership skills.
• Customer Success & Engagement: Proven expertise in driving customer satisfaction, security adoption, and retention.
• Public Speaking & Cybersecurity Evangelism: Experience in conference presentations, blogging, and community engagement.
• Go-To-Market Strategy & Product Success: Ability to align cybersecurity solutions with market demands and customer needs.
• Executive-Level Communication: Skilled in translating complex security concepts into actionable business insights

• 8+ years in managing consulting, cloud engineering, strategy, or leadership roles.
• Strong experience and proven success establishing delivery standards and improving operational performance across a cloud services portfolio.

• Experience with executive engagement, thought leadership, and security and engineering enablement programs.
• Direct experience leading cloud services delivery teams or organizations.
• Background in customer-facing roles, with experience managing client escalations, delivery governance, or high-level technical discussions.

REQUIRED CERTIFICATIONS:

Relevant certifications in cloud platforms (AWS, Azure, GCP), IT service management (ITIL), architecture (TOGAF), or related disciplines are preferred.