Director, Business Operations - Products & Platforms

About Us

Who We Are

Left Field Labs is the creative technology agency that builds what’s next. We partner with the world’s most ambitious brands to transform breakthrough technology into extraordinary human experiences. Since 2008, we’ve delivered end-to-end digital transformation services, from strategy to platform development to immersive experiences, for the biggest companies in the world, including Google, Amazon, and Meta.

What We Do

• Digital Experience: We architect seamless digital ecosystems that simplify complexity and drive measurable impact. Whether launching new platforms or evolving legacy systems, we strike the perfect balance between innovation and pragmatism
• Product Innovation: We build scalable platforms and products in lockstep with organizations, identifying and seizing new technology opportunities.
• Immersive: We create immersive, cross-media experiences that move beyond omnichannel thinking, blending digital, social, AI, and physical spaces to engage and delight.
• Applied AI: We transform AI from a tech tool to the infrastructure for business evolution—enhancing decision-making, unlocking new efficiencies, and expanding human capacity  Our AI solutions power predictive intelligence, sharper decision-making, and game-changing innovation.

Overview

Who We Are Seeking

Left Field Labs is seeking a passionate, results-driven Director of Business Operations to lead business operations, delivery, and culture for our Products & Platforms pod. In this key operational and leadership role, you will define and execute the production vision, roadmap, and delivery standards for complex digital products, applications, and platform ecosystems. You will work side-by-side with cross-functional teams of strategists, product designers, and platform engineers to bring ambitious tech solutions from concept to launch.

You will oversee the day-to-day execution of the pod’s roadmap, ensuring operational excellence, predictable delivery, profitable growth, and high-touch client relationships. You will lead, mentor, and inspire a high-performing pod, embodying Left Field Labs’ core values while maintaining technical rigor, accountability, and creative integrity across all deliverables.

This position reports to the Vice President, Product Engineering.

Responsibilities

What You Will Do

Business Development & Solutions Scoping

• Manage the multi-million dollar P&L for the Products & Platforms pod, taking full accountability for revenue forecasting, margin targets, profitability, and healthy operational burn rates across all portfolio accounts
• Serve as the core production architect during pitch, RFP, and organic growth phases, translating client ambitions into grounded, actionable platform build strategies
• Lead scoping sessions alongside Engineering, Design, and Strategy leads to unpack complex requirements, define technical feasibility, and architect end-to-end delivery approaches
• Author, review, and finalize precise Statements of Work (SOWs), master service agreements, technical roadmaps, risk matrices, and multi-phased project budgets for enterprise-grade digital product initiatives
• Build immediate executive credibility in client pitches and steering committees by showcasing deep command over digital product lifecycles, platform trade-offs, release strategies, and modern development frameworks
• Proactively identify value-add opportunities within existing platform client accounts, scoping follow-on phases, feature enhancements, and managed service models that drive long-term business value

• Lead, manage, and shape the Products & Platforms pod, establishing a clear operational rhythmic culture, transparent performance standards, and an environment of psychological safety and high performance

Resource Management & Staffing

• Own the overall resourcing strategy, capacity planning, and allocation models across the Products & Platforms pod, ensuring teams are balanced for both execution quality and financial health
• Develop and maintain 30-60-90-day+ resourcing roadmaps across multi-month product lifecycles, identifying utilization bottlenecks, skill gaps, and bench risks well in advance
• Cultivate, vet, and maintain relationships with top-tier freelance producers, specialized technical contractors, and offshore/nearshore engineering partners to scale pod capacity dynamically
• Balance pod billability and utilization targets with team well-being, avoiding burnout while protecting project margins and delivery efficiency
• Oversee seamless onboarding of contract and external talent into LFL systems, workflows, and pod culture, ensuring immediate productivity and alignment with agency standards
• Serve as the connective tissue between Production, Product Design, Engineering, HR, and Executive Leadership, ensuring joint ownership of deliverables and smooth inter-departmental collaboration
• Lead with clarity, urgency, and composure through technical pivots, shifting requirements, or high-stakes launch moments, maintaining robust contingency plans to keep teams grounded and focused
• Partner closely with HR and Executive Leadership to recruit, hire, onboard, and retain diverse, world-class production talent aligned with LFL’s creative tech culture

Production & Delivery Management

• Track and report real-time project health metrics—budget burn, sprint velocity, scope creep, margin health, and client CSAT—to executive leadership
• Identify early-stage technical, schedule, or staffing risks and implement decisive mitigation strategies to maintain delivery commitments and platform stability
• Serve as executive producer or steering sponsor on flagship product accounts, stepping in to resolve elevated client or execution challenges when necessary
• Maintain clear, central documentation for platform workflows, delivery playbooks, and QA frameworks to ensure operational consistency across all platform projects

Qualifications

What You will need to be successful

• 10+ years of digital production or program management experience within a digital agency, product design studio, or consultancy, with a strong focus on complex web platforms, enterprise software, or custom digital products
• 3+ years of direct management experience hiring, leading, and mentoring cross-functional project teams (designers, engineers, strategists)
• Proven track record managing the multi-million dollar P&L for the Products & Platforms pod (or equivalent business unit), taking full accountability for revenue forecasting, margin targets, profitability, and healthy operational burn rates across all portfolio accounts
• Demonstrated experience co-leading pitch processes, authoring complex technical SOWs, building $1M+ product budgets, and presenting solutions directly to executive client stakeholders
• Strong understanding of modern software development lifecycles (SDLC), platform/CMS architectures, cloud infrastructure, API integrations, and continuous integration/continuous deployment (CI/CD) workflows
• Expertise in multi-project resource allocation, dynamic staffing models, utilization tracking, and vendor/contractor management across distributed teams
• A proven ability to foster an empathetic, high-trust team culture that balances high creative and technical standards with team well-being and open communication
• Exceptional ability to manage C-suite and VP-level client stakeholders, navigate complex governance structures, and turn ambiguous briefs into clear deliverables
• Outstanding written, verbal, and presentation skills, paired with a self-directed, pragmatic, and highly organized approach to leadership

Compensation

The salary range for this role is $160,000-$195,000. This range is only applicable for jobs to be performed in Culver City, California. This is the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.