Digital Marketing Virtual Assistant | Membership Administration, Customer Care & Support

This is a remote position.

Do you love being the calm, dependable voice a community can count on? Are you the type of person who can move seamlessly between answering a member's billing question, scheduling next month's Zoom link, and scheduling a week of social posts, all without missing a beat? If you take pride in tight inboxes, clean databases, and content calendars that run like clockwork, this opportunity could be the perfect fit for you.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Digital Marketing Virtual Assistant

Imagine being the steady hand behind a growing membership community, the person who makes sure every inquiry gets a warm reply, every subscription is processed correctly, and every email campaign goes out on time. Every message you answer, every database you reconcile, and every post you schedule helps a wellness-focused membership business run smoothly and keep its members engaged.

You're not simply managing an inbox. You're the operational and marketing backbone that keeps member care, email campaigns, social media, and the website working together. From reconciling accounts across WooCommerce and MailerLite to building the next Canva graphic or Reel, your work directly supports member satisfaction and business growth.

You thrive on staying organized, juggling multiple platforms, and solving problems independently. Whether you're onboarding a new member, testing an automation flow, or auditing the website for broken links, you bring warmth, accuracy, and a member-first mindset to every task.

What Your Days Might Look Like:

• Manage the shared member inbox, responding warmly and promptly to enquiries and payment questions
  

• Process new subscriptions and cancellations, and verify new member registrations and onboarding
  

• Perform monthly database reconciliations across WooCommerce, MailerLite, and internal trackers
  

• Clean up bounced, unsubscribed, or inactive accounts to keep records accurate
  

• Prepare monthly Zoom links and Google Docs, and update member library links and passwords
  

• Support program launches and monthly changeovers from start to finish
  

• Maintain the company's Trello board so no operational task slips through the cracks
  

• Build, test, and schedule daily Chi Flow emails and monthly email campaigns in MailerLite
  

• Keep onboarding sequences, Free Class campaigns, and Mid-Month Talk flows updated and error-free
  

• Keep email graphics, recordings, and program links fresh and accurate
  

• Map out and schedule social media posts using Metricool, plus manual posting in Facebook Groups
  

• Build eye-catching graphics in Canva using existing brand assets, and edit and publish Instagram Reels
  

• Monitor Facebook Groups, Pages, and Instagram, answer direct messages, and support promotional campaigns
  

• Upload monthly videos to YouTube using SEO best practices
  

• Refresh copy, program landing pages, countdown timers, and app link pages on WordPress
  

• Audit the website regularly to confirm all links remain active and correct
  

Who We Think Will Thrive in This Role:

• You have proven experience managing a high-volume shared inbox and calendars.
  

• You have strong database and record management skills.
  

• You're exceptionally organized, with experience using task boards like Trello and building clear, documentable operating procedures
  

• You're comfortable learning and navigating backend client systems such as WordPress dashboards, password updates, and file management in Google Drive
  

• You have outstanding written English, with the warmth, empathy, and professional clarity to handle delicate billing, subscription, and onboarding inquiries
  

• You enjoy collaborating and thriving in a remote team environment.
  

• You are willing to work in a US time zone schedule.
  

• You can secure the required technical setup, including:
  

• At least a 720p HD webcam
  

• A noise-canceling headset
  

• A primary internet connection of at least 25 Mbps
  

• A backup laptop, backup internet device, and backup power source
  

• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
  

• A backup computer with at least Intel Core i3 and 4 GB RAM
  

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that genuinely supports you, and you’ll see the impact of your work in real, tangible ways that matter to the people you work with.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time
  

• We provide prepaid HMO coverage for your peace of mind
  

• We help you grow with tools, training, and honest feedback
  

• We celebrate your wins
  

• And above all, we actually care
  

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk. 

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

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Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.