Director/Senior Director, Client Services Lead

Ready to Make Your Mark?

Are you a strategic thinker and trusted advisor who thrives on solving complex challenges and delivering exceptional customer experiences? Join our team as the Director/Senior Director, Client Services Lead and play a pivotal role in leading high-impact client engagements that drive measurable business results and lasting value.

The Director/Senior Director, Client Services Lead will lead cross-functional consulting teams to deliver exceptional results and a seamless experience to our clients. You’re both a strategic advisor and an operational driver. You build relationships rooted in trust, guide clients toward clarity and progress, and ensure that every engagement reflects our commitment to quality, rigor, and real outcomes. Your mission is to drive account growth by ensuring clients experience the full value of partnering with BlastX Consulting. You’ll oversee a book of client accounts and have P&L responsibility.

In addition, you're responsible for leading a Capability (Discipline) that develops the skills and competencies through mentoring, training and on-the-job experiences. As a Capability Lead, you ensure that the team’s skills and capabilities are developed for long-term consultant growth aligned to the dynamic changes of our industry and client needs.

The Director/Senior Director, Client Services Lead has an opportunity to Make Your Mark every day solving challenges and seeing the positive impact of your work— on our team, our clients, our company, our industry, and the community.

Primary Responsibilities

• Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence.
• Identify and elevate opportunities to expand client partnerships. Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth.
• Set the tone for client service excellence. Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience.
• Lead cross-functional teams with purpose and accountability. Coach consultants to deliver their best work while growing their consulting skills.
• Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them.
• Help clients make smart, often tough decisions. Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis.
• Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes.
• Champion AI enablement—evaluate and adopt agentic and AI-assisted workflows that accelerate delivery and free the team for higher-value work, while keeping AI use governed, outcome-driven, and grounded in human judgment.

• Coach and mentor team members, guiding their progression along the capability career path.
• Develop best practices, tools, and training that advance capability expertise and power client success.
• Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model.

Desired Knowledge, Skills, & Qualifications

• 8+ years of experience in a client-facing role in management consulting or digital transformation consulting/agency.
• Demonstrated ability to lead cross-functional teams and successfully deliver in dynamic, fast-paced environments.
• Deep expertise in managing expectations, communicating risk, and building long-term, trusted client relationships.
• Strong commercial instincts expanding accounts and introducing new service opportunities.
• A disciplined, impact-oriented approach to analyzing challenges, solving problems and developing actionable solutions.
• Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence.
• Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences.
• Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking.
• Self-motivated, high-energy professional who thrives in both independent and collaborative settings.
• Bachelor’s degree preferred, or any equivalent combination of education and experience.

Is BlastX Consulting Right for You?

We're not a typical boutique consultancy, and that's intentional.

BlastX Consulting is a digital consultancy focused on advancing a new standard for customer experience. We combine human intelligence, AI and data to drive measurable business outcomes.

Our clients come to us with real challenges. Fragmented data, broken experiences and underused MarTech. We help them fix what's not working and build what's next.

Our team is senior, hands-on, and purpose-driven. We show up for our clients, for each other, and for the work. If you want your work to matter, and you have the experience to back it up, we should talk. 

To Be Successful

To be successful in this role, you must have strong attention to detail, be able to work in a fast-paced environment, focus on essential tasks, and be willing to learn. Other characteristics that lead to success at BlastX Consulting are:

Client Leadership - You build trust quickly and sustain it through thoughtful communication, transparency, and consistency. You're skilled at managing expectations, navigating complexity and guiding clients towards meaningful decisions. You see around corners and help clients doe the same.

Consulting Mindset - You lead with curiosity, structure and intent. You aske the right questions, break down complex problems, and keep both the details and the bigger picture in view. You don't just echo back—you guide, challenge, and clarify.

Strategic Alignment - You understand how to grow accounts while staying anchored in client goals. You recognize opportunities that align with our value and help clients evolve with purpose. You know when to listen, when to push, and how to deliver outcomes that matter.

Team Enablement - You lead by example and invest in others. You know how to motivate cross-functional teams, set clear expectations, and coach consultants to think more critically and work more confidently. You're someone others trust to raise the bar.

Operational Rigor - You bring structure and discipline to how work gets done. You track progress, remove roadblocks, and ensure the delivery process is efficient, consistent and client ready.

A quick note on how we work

This role is fully remote is fully remote and for US based teammates only. We ask that you work from your home location due to the nature of our work and client commitments. this is not the right fit for digital nomads.

Work authorization - this role is only open to candidates who are currently authorized to work in the United States without sponsorship. We are not able to sponsor visas now or in the future for this role.

You Will Work With

Compensation & Benefits

Salary Range: $160,000 - $200,000

We offer a competitive salary based on experience and a supportive, challenging, and fun work environment to ensure teamwork, productivity, and teammate happiness. We offer a flexible PTO policy, 60% employer paid medical insurance coverage options, 100% employer paid dental and vision insurance, 401k 4% company matching, profit sharing, education assistance, paid parental leave, performance-based salary increases, and year-end incentive bonuses.

We are not interested in placement agencies or companies at this time. BlastX Consulting is an “at-will” employer. Compensation, benefits, and job descriptions are subject to change based on individual performance and business conditions. BlastX Consulting is an Equal Opportunity Employer (EEO).