Demand Specialist VA

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Position Overview:

• Responsible for collecting all medical records, medical bills, and supporting documentation to prepare a demand package to be sent to an insurance company.
• Requires consistent follow-up over the phone and email to ensure all requests are processed in a timely manner.
• Ensure the clients receive excellent customer service and guide them through the process while the case remains in your stage.

Job Description & Responsibilities – including but not limited to:

• Request medical records and bills via email, fax, and/or mail.
• Contact medical providers and adjusters through email and over the phone to follow-up on requests.
• Pay for any invoices received in order to obtain medical records and bills requested and document the expense in our case management system.
• Review all medical records and bills to ensure accuracy and request amendments/corrections when needed.
• Update our case management software by uploading all documents received, linking emails, and updating all links related to the demand process.
• Prepare demand packages with all medical records and bills in chronological order by provider.
• Submit demand packages for review and apply corrections as needed.
• Write additional demands and submit them for case manager and attorney review.
• Send demands via email, fax, and or mail.
• Maintain consistent client communication through intro calls and courtesy calls to keep the client updated throughout the demand stage.

Working schedule: Monday - Friday 8:30AM to 5:00PM

Qualifications

• Must be fluent in English and Spanish.
• Must consistently be on time and reliable.
• Must work well in a team environment.
• Must have excellent written and verbal communication skills, including the ability to successfully communicate with other employees.
• Must have proficiency in using computers and relevant software.
• Must be able to prioritize tasks effectively.
• Must possess strong multitasking and time-management skills.
• Must have strong phone contact handling skills and active listening abilities.
• Must have a passion for delivering exceptional customer service.
• Must have the ability to handle customer complaints and provide appropriate solutions.
• Must be able to adapt to a fast-paced and changing work environment.
• Must have a keen eye for detail to ensure accuracy and thoroughness in all tasks.

Additional Information

Contractor Terms

• This is an independent contractor engagement, not employment.
• No paid time off, healthcare, retirement, or other employee benefits are provided.
• You will supply your own equipment, software, internet connection, and workspace.

The Ward Law Group does not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.