Data Triage Manager

Numerator is looking for a Data Triage Manager to lead our Data Triage team within the Product Business Intelligence organization. This is a dual-focused role in which you will act as both the people leader for the team and the product owner for the data triage function. You will work with an established and rapidly evolving platform that handles millions of requests and massive volumes of events and other data, and you will be accountable for how quickly and reliably data quality issues are surfaced, prioritized, and resolved.

This position blends people leadership, product management, and hands-on technical judgment. As a people manager, you will coach, develop, and grow a team of analysts responsible for identifying, diagnosing, and driving resolution of data quality issues. As a product owner, you will define the roadmap and priorities for data triage—turning recurring problems into scalable, systemic solutions and partnering closely with Product, Data, and Engineering teams. You'll set the standards, processes, and metrics that keep our data trustworthy, and you'll translate what the team learns into insights that inform decisions across the business.

People Management

• Lead, mentor, and develop a team of data triage analysts—setting goals, managing performance, and supporting career growth in a fast-paced environment

• Establish and scale the processes, workflows, and best practices the team uses to diagnose and resolve data quality issues

• Own team capacity and workload, ensuring the most impactful issues get the right attention at the right time

Product Ownership

• Own the roadmap and priorities for the data triage function, balancing urgent production needs against longer-term scalability and prevention

• Translate recurring data quality problems into clear requirements, and partner with Product, Data, and Engineering teams to drive durable solutions

• Define and track the key metrics for data quality and triage performance—issue volume, time to resolution, recurrence—and use them to guide decisions and communicate impact

• Explore opportunities to adopt and integrate AI into the team's tooling and workflows—using it to accelerate triage, automate repetitive work, and improve data quality at scale

Technical & Analytical

• Work alongside the team to identify and diagnose data quality issues, communicating findings and potential production impacts clearly

• Identify opportunities for analytical and process improvement, and contribute to the design and implementation of solutions and automation

Cross-functional & Communication

• Provide regular reporting and insights that support operational planning and strategy execution

• Communicate results and business impacts to both technical and business audiences

• Support senior leadership by preparing analyses that inform business growth initiatives

• Help create and maintain dashboards and scorecards, ensuring accurate and timely data delivery