This is a remote position.
Alternative Path is looking for a skilled Data Support Engineer, to collaborate on client projects with an asset
management firm. In this role, you will collaborate with individuals, and you will have a large degree of
independence and trust, but you won't be isolated; the support of the Engineering teamleads, the Product team
leads, and every other technology team member is behind you. This is an opportunity to join a team-first
meritocracy and help grow an entrepreneurial group inside Alternative Path. You will be asked to contribute, given
ownership, and will be expected to make your voice heard.
Role Summary:
As a Data Support Engineer, you will be responsible for monitoring data support issues and try to fix the issue
within the defined guidelines or escalate the same to right person.
Role Overview
The Data Support Team at Alternative Path is seeking a creative and detail-oriented support engineer to contribute
to client projects. The team monitors essential data pipelines with the help of state of art support applications. Any
issue / break in data pipelines is fixed on priority within the defined guidelines or is escalated and alerts for various
teams within the client's organization, supporting their daily investment decisions. The mission is to maintain
operational excellence by delivering high-quality, timely ticket resolution and exceptional service. We are seeking
someone who is self-motivated, self-sufficient, with a passion for tinkering
Requirements
Key Responsibilities:
● Monitor data support issues within the defined SLA.
● Fix the issues according to the defined guidelines and rules.
● Escalate issues to the right person on call
● Send daily/weekly status.
● Proactive engagement (i.e., not afraid to raise issues, questions and speak up)
● Provide inputs and feedback on improving the overall Support process
● Enhance current documentation by adding new guidelines and updating the old ones
Desired Skills and Experience:
● Experience in working with Python, preferably python libraries like Pandas
● Databases: SQL
● Experience in working with AWS services like S3, Redshift, etc.
● Problem solving and critical thinking skills
o Should be able to apply generalized SOPs to specific cases
● Strong verbal and written communication skills,
o Ability to document findings, communicate status, and outline next steps.
o Finding ways to improve the existing documentation.
● Ability to judge when issues should be escalated to L2 support
● Good in troubleshoot the issues and finding the root cause as per the defined SOP.
Qualifications
Must Have
● Bachelor of Science degree or higher in Computer Science or similar technical discipline, or
equivalent work experience.
● 2+ years of experience as Technical Support Engineer.
Preferred
● Experience of working with tickets in JIRA is a plus.
● B2B financial services or alternative asset management experience is a plus
Benefits
.
— Sarah J.
·
Marketing Manager
★★★★★
Verified
