Data Entry & Pre-Underwriting Agents

 Posted 3 hours ago
     
2-5 years experience
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AI Summary

Responsible for validating identity, banking, and entity records to ensure funding decisions are based on verified information. Manages contract building in PandaDoc and ensures releases meet a strict 30-minute SLA.

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

A SNAPSHOT OF YOUR ROLE                                                                         

As a Pre‑Funding Support Agent, you sit at a critical compliance and accuracy checkpoint in the funding lifecycle. You are responsible for validating identity, banking, and entity records; reviewing bank statements and debt sheets; completing credit checks; and ensuring contracts are built accurately in PandaDoc and released within a strict 30‑minute SLA. Your work ensures funding decisions are made on verified information, protecting the business from risk before every contract release.

Contract SLA Management

•  Release contracts within 30 minutes of request

•  Confirm whether balances must be calculated prior to contract release

•  Escalate to the underwriter or leadership when clarification is required before sending

Identity and Banking Verification

•  Verify EIN matches internal records

•  Confirm Driver's Licence is valid and current; request updated identification if expired

•  Ensure merchant name in Salesforce matches government‑issued ID exactly

•  Validate voided cheque (VC) against submitted bank statements and confirm it is acceptable for funding

•  Enter and double‑check banking information including account and routing numbers

•  Confirm bank statement name and VC match the funding entity; document DBA formatting where applicable

Bank Statement and Debt Sheet Analysis

•  Review bank statements to determine whether the merchant meets minimum monthly deposit thresholds

•  Check that accounts are not consistently negative and that sufficient funds are present

•  Identify MCA deposits and payments, noting amount and frequency

•  Enter data from client‑provided debt sheets accurately into Salesforce

•  Calculate Estimated Monthly Average (EMA): (sum of 3 months' deposits minus MCA deposits) divided by 3

OpenCorporates and Secretary of State (SOS) Validation

•  Search entity name and variations in OpenCorporates; verify entity status is Active

•  Notify broker and tag required stakeholders if entity is inactive

•  Confirm spelling matches SOS exactly in Salesforce and that state of incorporation aligns

•  Identify and document branches or associated entities in other states

•  Download and upload SOS or OpenCorporates filings to Salesforce if missing

Entity and Portfolio Cross‑Reference Checks

•  Review Other Owner Accounts in Salesforce and add to the entity list

•  Cross‑reference prior contracts and UCC data; check for other MCA contracts on file

•  Review for additional DBAs, entities, or owners across existing records

Pre‑Send Research and Risk Review

•  Locate and add entity website to Salesforce

•  Search for additional DBAs, locations, and related businesses; research via LinkedIn, Facebook, and Instagram

•  Search for lawsuits using entity and merchant name variations

•  Review news articles or publications for relevant risk findings

Contract Building in PandaDoc

•  Verify physical address via website, Yelp, Google, or prior MCA contracts; use Google Earth if necessary

•  Add all discovered DBAs to the contract; confirm mailing address matches the bank statement for the funded account

•  Ensure owner name matches government ID exactly, including middle initials and suffixes

•  Confirm correct counter‑signer assignment prior to release

•  Escalate to underwriter or leadership when documentation discrepancies arise

A BIT ABOUT YOU                                                                                              

You bring a sharp eye for detail and a methodical approach to compliance‑sensitive work. The following attributes describe the person who will thrive in this role:

•  Strong attention to detail and documentation accuracy

•  Ability to work under strict 30‑minute SLA requirements without sacrificing precision

•  Experience reviewing bank statements, legal entity documentation, and debt sheets

•  Proficient typing (averaging 45 WPM or above)

•  Knowledge of Google Suite and Salesforce or similar CRM platforms

•  Strong research and investigative skills; comfortable using OpenCorporates, CLEAR, LinkedIn, and public records

•  Excellent oral and written English skills, including the ability to decipher handwritten forms

•  High standards for compliance, data integrity, and accuracy

•  Analytical and critical thinking skills; basic mathematics required

•  Background in finance and/or accounting is an advantage

•  Comfortable escalating issues promptly when documentation discrepancies arise

WHAT SUCCESS LOOKS LIKE                                                                        

•  Contracts released consistently within the 30‑minute SLA with full documentation accuracy

•  High accuracy and efficiency rating across all productivity metrics

•  Zero funding errors attributable to identity, banking, or entity verification failures

•  Excellent feedback from clients and internal stakeholders

•  Proactive escalation of discrepancies before contract release, not after

•  Achievement of all company and client‑set KPIs

WHAT WE VALUE                                                                                               

Acquire Intelligence is proud of its diverse, global team. All team members are expected to embody these shared values:

•  Curious and Clever: Investigate discrepancies thoroughly and take nothing at face value.

•  Entrepreneurial Energy: Take ownership of contract accuracy and the outcomes it drives.

•  Fast with Intent: Meet SLA requirements without compromising precision or compliance.

•  Collaboration: Brilliant jerks can be brilliant elsewhere.

•  Impact: Do, get it done, create impact.

•  Passion: Be positive and bring energy to the work.

•  Transparency: A transparent team can help each other.

Join the A-Team and experience the A-Life!

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