Danish Speaking Customer Advisor (Remote in Portugal)

*** This role is remote within Portugal only***

Do you have a knack for solving technical issues and a passion for helping people? If you speak fluent Danish and want to build your career while working 100% remotely from anywhere in Portugal, this is the perfect opportunity for you!

We are actively recruiting proactive and enthusiastic Danish-Speaking Customer Experience Specialists to join our expanding global team. In this fully work-from-home role, you will represent a well-known international brand in consumer electronics and smart home tech, delivering top-quality assistance to their Danish customer base.

What You Will Do

As a front-line support specialist, you will serve as the essential connection between customers and the brand, turning routine inquiries into great customer experiences.

• Inbound Customer Care: Help Danish-speaking customers via phone, email, and live chat—resolving inquiries about order tracking, product specifications, warranties, deliveries, and initial device setup.
• Technical Troubleshooting: Listen to customer issues regarding smart appliances and gadgets, diagnose the root problem, provide clear step-by-step instructions, or escalate complex repairs to technical teams.
• Case Logging: Record all customer contacts, feedback, and solutions accurately within the CRM system to ensure complete case records.
• Brand Advocacy: Stay updated on new product launches, firmware updates, and company guidelines, sharing this information with empathy and professionalism.
• Skill Development: Participate in fully paid, ongoing training programs to keep your technical knowledge and communication skills up to date.

Candidate Profile

We value a positive attitude, strong empathy, and great communication skills above all else. Whether you are an experienced customer service agent or an ambitious newcomer eager to start a remote career, we provide all the onboarding and tools required for your success.

Requirements

• Language Proficiency: Fluent Danish (C1/C2 level) alongside strong professional working English (B2 level).
• Location & Legal Status: Currently living in Portugal (or fully prepared to relocate) with legal authorization to work remotely within the country.
• Interpersonal Skills: Outstanding written and verbal communication skills combined with a patient, customer-first approach.
• Technical Savvy: Comfortable navigating computers, managing multiple software applications simultaneously, and quickly learning new platforms.

Preferred Extras

• Previous experience in customer service, call centers, hospitality, or retail is helpful, but not required.
• A genuine interest in smart home ecosystems, modern appliances, or consumer tech.

Work Schedule

• Weekly Commitment: Standard 40-hour work week (8 hours per day, 5 days per week).
• Shift Window: Fixed daytime hours running from 08:00 to 17:00.
• Work-Life Balance: Enjoy a stable, predictable routine from the comfort of your home, leaving your late afternoons and evenings free to enjoy Portugal's lifestyle.

Salary & Benefits

We offer a competitive compensation and benefits package:

• Base Income: €1,400 gross monthly, distributed across 14 payments per year (includes standard Portuguese summer and Christmas bonus allocations).
• Language Premium: An extra €150 monthly bonus for utilizing your specialized Danish language skills.
• Performance Incentives: Up to €100 gross per month linked to meeting quality benchmarks and performance targets.
• Meal Allowance: €7 per completed shift (adding roughly €140–€150 in tax-free net income each month).
• Health Coverage: Private medical and life insurance active from your very first day on the job.
• Career Advancement: Transparent internal promotion pathways, with recurring chances to step into positions such as Team Leader, Quality Assurance Specialist, or Corporate Trainer.
• Company Culture: A vibrant, multicultural, and inclusive workplace with regular team activities and approachable leadership.