CX Academy Trainer - Chicago, IL

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for a CX Academy Trainer where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

This position is remote based in Chicago, Illinois

About the job

• Deliver state-of-the-art training to their region in order to increase sales through enabling the sales force and fostering our Brand’s sales behaviors.

• Ensure that the CX Academy is successfully deliver to the local retail organization according to global guidelines and the annual CX Academy training calendar.

• Develops an agreed annual plan of all training activities in the region, delivering on time, budget and manner.

• Delivers CX Academy related training to other stakeholders within the local organization as needed and is a role model to all things CX Academy related.

• Based on input from the different local departments, ensures that new products and procedures are properly implemented in the Boutiques. Supports and guides retail management in the implementation of all training tools. 

• Recommends and supports Managers in providing solutions to close sales performance gaps and provides line Managers and District Managers training solutions to address the issue.

• Supports Retail Management and HR in identifying top and rising talents and as needed works with HR/Retail Management on the preparation of the People Review and Succession Planning (PRSP)

• Recruits, develops, supports and leads (where appropriate) local Field Trainer & Training Champions according to CX Academy Training Manager profile

• Uses available KPIs to analyze pre vs. post-training situations (KPIs such as VPT, Sales per employee, Conversion, PPT, PPP, etc.)

• Compiles monthly reports to the global team / regional HR, highlighting success and challenges.  Participates in regional and global RA meetings and supports RA central projects when requested

About you

We are looking for a unique and amazing talent, who brings along the following:

• Five years in a similar or relevant position

• Excellent and proved leadership and coaching skills.

• Passion for people development and learning with the ability to instruct others

• Customer focused, with a passion for customer service excellence

• A winning personality to easily establish a trustful relationship and with a high level of emotional intelligence

• Animated and inspiring presentation/facilitation skills

• Commercially savvy and business driven with a strong focus on results

• Excellent communication & persuasion/influencing skills at all levels of the organization

• Digital proficient

• Ability and willingness to travel up to 80%  within the given market

About Swarovski

Swarovski is a Wonderlab where magic and science meet.

Swarovski unifies all parts of its organization under one spellbinding idea and brings forward a wondrous new world of crystal craftsmanship. Founded in 1895 in Austria, the company designs, manufactures and sells the world’s highest quality crystal, genuine gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet has always been an integral part of Swarovski’s heritage. This manifests today in the company’s well-established sustainability agenda with youth-focused education programs and foundations to promote human empowerment and conserve natural resources to achieve positive social impact.