E-Commerce Operations & Customer Experience Coordinator
Please mention DailyRemote when applying
/100
Resume Match Score
Match your resume skills with our AI powered skill match!
AI Summary
The coordinator will manage customer inquiries across multiple channels and handle order-related requests such as returns and exchanges. They are responsible for maintaining high service standards, documenting interactions, and collaborating with internal teams to ensure a seamless customer experience.
About the Role
We are seeking a friendly, customer-focused, and highly organized professional to join our growing Premium fashion brand. As an E-Commerce Operations & Customer Experience Coordinator, you will play a key role in delivering exceptional customer experiences by managing customer inquiries, coordinating order-related requests, and ensuring seamless communication across all touchpoints.
Key Responsibilities
- Respond to customer inquiries via email, chat, and outbound calls (when required) in a timely and professional manner.
- Assist customers with order status updates, deliveries, exchanges, returns, and product-related inquiries.
- Handle customer concerns and complaints with empathy, professionalism, and a solution-oriented approach.
- Monitor customer cases and ensure all follow-ups are completed accurately and within the required timelines.
- Create a seamless and premium customer experience across every interaction.
- Build and maintain positive relationships with customers while representing the brand's values.
- Accurately document customer interactions and case resolutions.
- Collaborate with internal teams to resolve customer issues efficiently and effectively.
- Meet customer satisfaction, service quality, and response time targets.
Requirements
- Female Saudi National.
- Proven experience in customer service, customer experience, operations coordination, or a related role.
- Previous experience in fashion retail, e-commerce, or online brands is highly preferred.
- Excellent written and verbal communication skills in English.
- Friendly, professional, and customer-centric communication style.
- Strong problem-solving, organizational, and conflict-resolution skills.
- Ability to work independently in a remote environment.
- Flexible, adaptable, and comfortable working in a fast-paced setting.
- High attention to detail and ability to manage multiple priorities.
- Good understanding of e-commerce operations, online shopping journeys, and order fulfillment processes.
What We Offer
- Flexible remote working arrangement.
- Opportunity to join a fast-growing fashion e-commerce brand.
- Supportive, collaborative, and dynamic team culture.
- Career growth and professional development opportunities.
A chance to make a meaningful impact on the customer experience journey
Automatically Apply to the Best Remote Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
