Deliver high-quality customer service via email to resolve queries and complaints while adhering to company communication policies. Ensure customer satisfaction by identifying needs, providing solutions, and following up to guarantee full resolution.
Develop and execute account-specific business plans to drive organic growth and achieve sales targets. Ensure brand standards are maintained across retail locations while motivating partners to meet KPI goals through effective training and support.
The CX Academy Trainer is responsible for delivering state-of-the-art training to the regional sales force to increase sales and foster brand behaviors. They also support retail management in implementing training tools, analyzing performance KPIs, and identifying top talent within the organization.
