Customs Clearance Coordinator - Afternoon Shift

Overview

We’re looking for a Customs Clearance Coordinator to join our afternoon team on a fully remote, work-from-home basis. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Highways team to deliver exceptional service to our clients. If you’re comfortable navigating new systems and enjoy finding tech-savvy ways to streamline your work, this could be the role for you!

Schedule: Monday to Friday, 4:00 PM – 12:00 AM Pacific Time. The evening shift means no rush-hour commute, and your daytime hours stay your own.  

What You’ll Do

• Review documentation and prepare customs release entries for processing.
• Process and manage Highway releases.
• Analyze documents to determine applicable tariff classifications, duties, and tax rates.
• Collect supplementary information or documentation as required from customers, carriers, CBSA, and others.
• Email clients with clear, concise communication to ensure excellent customer service.
• Handle and resolve challenging situations professionally and effectively.
• Liaise with other teams for entry follow-up as required.
• Maintain strong knowledge of Canadian ports and warehouses.
• Enter data into computer systems accurately and efficiently.
• Complete files within required timeframes and in accordance with A & A and Canadian regulations.
• Review files for accuracy and errors, ensuring compliance.
• Handle phone inquiries.
• Perform other duties as assigned.

What You Bring

• Experience:
  2+ years in customs clearance coordination, ideally with Highway shipments. Prior experience at a Canadian customs brokerage is a strong asset. 
• Certification: A Certified Customs Specialist (CCS) or equivalent Canadian designation is preferred, or the willingness to earn it - we’ll support you.
• Customs Knowledge: A solid understanding of Canadian rules and regulations for the importation of goods. 
• Tech-savvy: Comfortable picking up new systems quickly and finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset. Proficient in Gmail/Front, Google Drive, and Google Sheets.
• Working style: Organized, responsive, dependable, and punctual. A self-starter who works well independently, multitasks comfortably, and brings strong problem-solving and communication skills. 

Why Join A & A Customs Brokers

• Work from home from most locations within Canada, as this role is fully remote. 
• Skip the commute. An afternoon start means no rush-hour grind. 
• We invest in your credentials. Our Learn & Grow program encourages and supports employees who want to earn their CCS designation, and you’ll earn a bonus when you pass.
• Stability you can count on. A & A has been clearing shipments since 1979.
• Competitive salary. $50,000–$60,000 CAD, plus a comprehensive benefits package.