Client Experience Coordinator

This is a remote position.

Key Responsibilities

• Serve as a trusted point of contact for assigned clients, providing timely, professional, and personalized support.
  

• Conduct consistent 1:1 client outreach primarily via email, supported by LinkedIn, phone, and text messaging.
  

• Build and maintain strong professional relationships while proactively identifying opportunities to increase client engagement, satisfaction, and retention.
  

• Partner closely with internal teams to support client programs, community initiatives, and ongoing account needs.
  

• Support acquisition and retention efforts by inviting clients to live and digital events using approved templates and messaging.
  

• Drive event registration and attendance by ensuring alignment between client interests and event value.
  

• Execute event-related workflows using established tools and systems, including CRM and event management platforms.
  

• Track client engagement and follow up before and after events to reinforce participation and value.
  

• Research, validate, and maintain accurate contact information for new and existing clients within assigned accounts.
  

• Follow established processes and templates to ensure consistency, accuracy, and data integrity.
  

• Use tools such as ZoomInfo and LinkedIn Sales Navigator to support outreach and account intelligence.
  

• Conduct targeted 1:1 outreach to promote available client benefits and drive increased utilization.
  

• Distribute research materials, event opportunities, complimentary or discounted access, and other value-added resources.
  

• Send timely reminders and targeted communications about upcoming programs, events, and exclusive opportunities.
  

• Maintain accurate and up-to-date client and account records within CRM systems.
  

• Perform data hygiene activities including list audits, deduplication, reporting, and ad-hoc data projects.
  

• Support social media and promotional initiatives that highlight clients, communities, and organizational activities.
  

Requirements

Qualifications & Experience

• 4+ years of professional experience in stakeholder experience, client engagement, customer success, account management, community management, or a comparable relationship-driven role.
  

• Exceptional written and verbal communication skills, with the ability to engage senior professionals clearly, confidently, and thoughtfully.
  

• Strong organizational and time-management skills, with the ability to manage multiple engagement initiatives and deliver consistently at a high standard.
  

• High attention to detail with a strong commitment to data integrity, quality execution, and process excellence.
  

• Demonstrated comfort leading 1:1 outreach and cultivating long-term professional relationships in a high-touch, service-driven environment.
  

• Ability to quickly learn and effectively leverage CRM, event management, research, and engagement tools to support strategic outreach and account activity.
  

• Collaborative, proactive mindset with the ability to work cross-functionally and contribute to shared engagement and retention goals.
  

Non-Negotiable Requirements

• Proven experience engaging senior stakeholders, clients, or executives in a professional, relationship-management capacity.
  

• Experience supporting stakeholder engagement within live or digital events, professional communities, or membership-based organizations.
  

• Clear, confident spoken communication skills, with the ability to hold professional, value-driven conversations with U.S.-based senior executives.
  

• Comfort leading 1:1 outreach and live stakeholder conversations in a client-facing, relationship-oriented environment.
  

Preferred / Bonus Skills

• Experience working with CRM platforms such as Salesforce or similar engagement systems.
  

• Familiarity with research and intelligence tools such as ZoomInfo, LinkedIn Sales Navigator, or equivalent platforms.
  

• Strong proficiency in using AI tools to enhance efficiency, insight generation, and quality of engagement.
  

• Background in professional services, B2B communities, events, or stakeholder-facing operations.
  

Professional Values & Expectations

• Demonstrates integrity, discretion, and sound judgment in all stakeholder interactions and data handling.
  

• Approaches work with empathy, professionalism, and a genuine commitment to stakeholder success.
  

• Maintains composure and resilience in a fast-paced, evolving environment.
  

• Consistently prioritizes relationship quality, engagement outcomes, and long-term stakeholder value.
  

Benefits