Customer Support Specialist

A leading healthcare organization is hiring a *Customer Support Specialist *to join their team. Our client, a reputable insurance company, is seeking a support-focused professional for a temporary contract role based Plymouth County, MA (hybrid schedule). This position involves managing client communications related to changes in insurance plans. *Customer Support Specialist Responsibilities:* * Handle incoming calls and emails related to plan eliminations, providing accurate information and follow-up materials. * Respond promptly to client inquiries and manage high-volume communication effectively. * Use Microsoft Excel to create formulas that determine client savings. * Support clients in understanding different health plans, including HMO and PPO options. * Maintain organized records of client interactions and follow-up activities. *Customer Support Specialist Qualifications:* * 2+ years of customer service experience, preferably in the health insurance industry, but any professional services will do. * Strong proficiency in Microsoft Excel, including formula writing. * Previous account management experience, with a focus on high client volume. * Willingness to learn and understand various health insurance plans. * Excellent communication skills and ability to handle multiple client interactions efficiently. *Perks and Benefits:* * Medical, Dental, and Vision Insurance. * Life Insurance. * 401(k) Program. * Commuter Benefit. * eLearning and Ongoing Training. * Education Reimbursement. Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks. If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.