Customer Support Specialist

Bringing people back from boredom since 1994.

Parimatch is an online entertainment company with 30+ years in the game.

We create digital experiences where sports, culture, and technology meet — bold, immersive, and built to engage.

With 4,000+ professionals and operations in 15+ countries, Parimatch is a global ecosystem driven by performance, smart engineering, and style.

In this role, you will:

• Provide customer support via live chat, instant messengers, and email, ensuring timely and accurate assistance

• Handle customer requests and issues with a strong focus on service quality and user experience

• Learn and confidently apply product knowledge, internal procedures, and support guidelines in daily work

• Collaborate with internal teams to resolve customer cases and operational issues

• Maintain a professional and customer-centric approach in all interactions

• Be ready to work night shifts as part of a rotating schedule

Skills you’ll need to bring:

• Language proficiency: English — B1+, Ukrainian and Russian - fluent

• Strong written communication skills with attention to clarity and tone

• Customer-oriented mindset with a high level of empathy and stress resilience

• Responsibility, accuracy, and the ability to stay focused in a dynamic environment

• Confident basic computer skills and the ability to quickly adapt to new systems

• Availability to work from a personal laptop during the first two weeks of training

We care about you:

Vacation: Reset. Recharge. Come back stronger.

Sick Leave Allowance: Health is power. We designed the system to support you.

Benefits Model: Your budget, your rules – spend it where it counts. Day one, it’s yours. No waiting, no barriers.

Training Balance: Learn fast. Grow faster. Upskill, stay ahead, and keep your edge sharp.

Team Building: Stronger together. We connect, compete, and celebrate – great teams don’t happen by accident.

Generation Program: Focused on boosting the potential of children within our families.

Work & Fun Balance: Driven at work, alive beyond it. Events, surprises, and shared moments keep our spirit high and our energy unstoppable.

Taking care of our people is an integral part of Parimatch shared values, ensuring a supportive and positive workplace culture.