Customer Support Representative | Contract Base | German Desk

EverHelp is a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.

In 2026, EverHelp received 9 international workplace and employer awards. The company ranked #1 in the Top 30 Inspiring Workplaces in Europe, was named the #1 employer among European companies with 500–4,999 employees, and earned Best-in-Class recognition across 6 categories: Culture & Purpose, Leadership, Inclusion & Belonging, Wellbeing, Employee Voice, and Employee Experience. EverHelp was also named one of the 28 Best Places to Work by Business Intelligence Group — a global award recognizing companies with strong workplace cultures and outstanding employee experience.

Our statement:

• We’re against war and unjustified aggression,

• We evacuated all the teammates and their families from the frontline, helped them find a new place to live and provided financial support,

• We provided the team with charging stations,

• We continue to work together for the future of Ukraine.

As one of our international customer support projects is entering its peak season, we are looking for a Customer Support Representative to join the team on a full-time contract to December 18, 2026.

Working schedule: 

The role requires a full-time workload of approximately 40 hours per week, with one of the following schedules:

• Monday-Thursday: 8:30-18:00 CET, Friday: 8:30-17:30 CET;

• or Monday-Thursday: 7:30-17:00 CET, Friday: 7:30-17:00 CET.

A 1-hour break is included in the schedule.

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests;

• Offering purchase guidance, and ensuring efficient order handling;

• Coordinating with suppliers to address delivery delays;

• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.

Needed experience & skills:

• You have proficiency in German (B2-C1) and feel confident communicating with customers both in writing and over the phone;

• Previous experience in Customer Support or e-commerce is a plus, but not a must - we are also open to candidates from other customer-facing backgrounds who are motivated to learn;

• You have strong critical thinking and analytical skills, allowing you to understand customer requests and find solutions;

• You are attentive to detail and able to work accurately with instructions and processes;

• You are responsible, reliable, and comfortable taking ownership of your work;

• You possess strong communication skills and can handle customer complaints politely, professionally, and with empathy.

Work with EverHelp is about:

• Ability to work fully remotely;

• The possibility to extend the cooperation beyond December 18, 2026 if the increased workload continues and there is an ongoing business need for additional support;

• A potential opportunity to transition to the core team after the contract period, depending on available vacancies and consistently strong performance in both quality and productivity;

• A referral program with rewards for successful internal recommendations;

• A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level.

Submit your CV and become a part of our team!