Customer Support Representative

Established in 1937, Marquis, a division of Lakeside Book Company, offers integrated print and logistics solutions to thousands of content owners in Canada, the United States, and Europe. Today, our team includes more than 600 employees in six business locations across Canada: Montmagny, Quebec City, Louiseville, Sherbrooke, Georgetown, and Toronto. Marquis is at the heart of our industry's action due to the company's mastery of new technologies, sense of innovation, and privileged relationships with our customers.

Location: Remote

Salary Range: 46K - 62K CAD - based on experience and location

What You'll Do

• Define project requirements by collaborating with sales, customers, and estimating; clarify specs and maintain CRM records.
• Support solution development by recommending suitable products/services based on customer needs.
• Prepare and complete quotes, ensuring accuracy with RFQs and coordinating with pricing/estimating teams.
• Partner with sales to review large bids and help close pending quotes.
• Verify project details by aligning quotes with purchase orders, updating specs, and handling credit/prepayment requirements.
• Coordinate project scheduling, turnaround times, and milestones; communicate updates and confirmations to customers.
• Manage changes by advising customers on impacts (cost, timing), updating quotes, and ensuring revised documentation and schedules.
• Oversee file and production readiness, including collecting final files, confirming requirements, and providing clear job instructions.
• Track projects end-to-end, handle customer inquiries, prioritize timelines, support invoicing, and assist with issue/complaint resolution.

What You Bring

• Minimum of 2 years of relevant print industry customer support experience required; equivalent educational background may be considered in lieu of professional experience
• Bilingual in English and French required
• Ability to learn ERP systems

Marquis is an equal opportunity employer and values diversity and inclusion. We thank all applicants for their interest, however only those selected for interview consideration will be contacted.  Marquis encourages applications from all qualified candidates and is committed to providing accessible employment practices that comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment and selection process, please notify Human Resources.