Customer Support Manager

Mosqitter is a female-founded technology company developing smart, ecological mosquito control solutions that combine hardware and data intelligence.

The company designs and manufactures professional-grade mosquito trapping devices for residential and commercial use, along with the Febris Monitoring System — an AI-powered platform for real-time mosquito population tracking and early disease risk detection. By integrating long-life hardware with environmental monitoring and data analytics, Mosqitter enables a more sustainable and proactive approach to mosquito population management worldwide.

Role Overview

We are looking for a proactive and detail-oriented Customer Support & Operations Manager to support customer communication, internal operational workflows, and process organization.
This role requires a customer-oriented mindset, strong communication skills, structured thinking, and the ability to coordinate operational tasks while maintaining high service standards and organized internal processes.

Key Responsibilities

• Handle customer inquiries via Zendesk, email, and chat.
• Guide customers through product setup, usage, and basic troubleshooting.
• Maintain structured ticket documentation, tagging, and categorization.
• Escalate technical or operational issues to the relevant teams with clear context.
• Manage order processing in Shopify and internal systems.
• Prepare invoices and related operational documentation.
• Maintain accurate operational and product data across internal tools and systems.
• Contribute to Knowledge Base, FAQ, and customer support documentation updates.
• Support CRM data maintenance and internal process organization.
• Assist with improving internal workflows and operational processes.

Requirements

• Upper-Intermediate English or higher.
• Location: Ukraine (required).
• 1–3 years of experience in customer support, operations, administrative coordination, or related roles.
• Hands-on experience with Shopify (required).
• Experience with Zendesk or similar support platforms (strong advantage).
• Strong written communication skills.
• High attention to detail and accuracy.
• Ability to troubleshoot and explain solutions clearly.
• Comfortable working with digital tools (Google Workspace, ClickUp, QuickBooks, CRM systems, etc.).
• Ability to manage multiple tasks and prioritize effectively.
• Structured, proactive, and customer-oriented mindset.
• Availability for flexible scheduling across time zones.

What We Offer

• Competitive salary + performance-based bonuses.
• Flexible full-time remote work.
• Option to work remotely, from our R&D office, or from Kooperativ Coworking (Kyiv).
• 14 days of paid vacation + flexible sick leave policy, including one “mental restoration day” per month.
• Fast professional growth with opportunities for both vertical and horizontal development.
• Mental health & therapy support through Rozmova.
• Opportunity to grow within a global, innovative tech company.

Join Us!

Apply now! 🚀