Clinical Training & Onboarding Specialist

In this role, you will be a key player in shaping the onboarding and ongoing training experiences for clinicians at Included Health. As a Clinical Training Specialist, you will translate complex clinical policies. You will create engaging digital learning materials. You will also work closely with different service lines as priorities change. If you enjoy being hands-on with learners and want to make an impact by enhancing training through innovative tech tools, this position could be a great fit for you. This is a fully remote position.

• Deliver live virtual training (group sessions, small-group breakouts, and 1:1 coaching) for clinical new hires and tenured clinicians across Virtual Care and Population Health service lines.
• Facilitate a mix of foundational, workflow, and application-based sessions (e.g., documentation practice, care plan workflows, triage scenarios, navigation workflows) using adult learning best practices.
• Support or co-lead clinical simulations, mock calls, and role plays, observing performance, giving clear, behavior-based feedback, and escalating clinical safety concerns appropriately.
• Flex into different service lines as hiring volume, redesign work, or audit findings shift the training portfolio — maintaining sufficient cross-training to be safe and effective wherever you are deployed.

• Partner with the Senior Clinical Training Specialists to execute the day-to-day plan for new hire cohorts (agenda, timing, logistics, handoff points).
• Monitor learner engagement, participation, and performance during sessions; identify individuals who need additional support and provide targeted coaching or remediation as directed by the Senior(s) and Manager.
• Use rubrics, checklists, and competency tools to document learner progress and escalate concerns regarding readiness for independent work.
• Contribute to a psychologically safe learning environment where clinicians can practice, make mistakes, and receive direct but supportive feedback.

• Prepare and use existing training materials (slides, facilitator guides, job aids, scenarios, and exercises) created and/or approved by the Senior Clinical Training Specialists, Manager, and CKE team.
• Make updates to decks and facilitator notes (e.g., correcting screenshots, refining examples, clarifying steps) while ensuring changes remain aligned with the approved workflow and documentation in the Clinical Resource Center (CRC).
• Surface content gaps or inconsistencies you see during training (e.g., slide doesn't match CRC, workflow screenshot is outdated) so they can be prioritized for formal updates.
• Use LMS and training tools at a proficient user level (launching sessions, tracking completions, pulling basic reports).

• Capture and share learner feedback, questions, and pain points from the classroom in a structured way to inform curriculum improvements and service-line decisions.
• Use available data (e.g., knowledge checks, simulation scores, survey results) to describe trends you're seeing in learner performance and experience, and to validate where additional coaching or clarification is needed.
• Participate in course audits, pilots, and retrospectives, giving concrete recommendations on pacing, activities, and scaffolding from the trainer perspective.
• Champion a "Spirit of Inquiry" by modeling curiosity, evidence-based practice, and openness to feedback in your own facilitation.

• During surge periods or large cohorts, act as co-facilitator/producer, managing breakout rooms, chat questions, tech issues, and basic operational workflows so Senior Trainers can focus on high-complexity clinical teaching and stakeholder interactions.
• Lead or co-lead baseline operational sessions (e.g., navigation of training environments, structured documentation practice, non-clinical workflows) when appropriate to free up Senior bandwidth.
• Adhere to and reinforce capacity rules and surge protocols defined by the Manager and Senior Trainers (e.g., ratio rules, blackout dates, backup facilitator coverage).

• Clinical credentials: RN/BSN or other equivalent clinical degree with an active, unrestricted license (or able to reactivate an expired license, if applicable).
• 2+ years of clinical experience in a healthcare setting (ambulatory, telehealth, case management, triage, or related).
• 1+ years of experience in clinical training, precepting, clinical education, or adult learning (formal training role, preceptor, or significant education responsibilities).
• Robust virtual facilitation skills (Zoom/Google Meet or similar).
• Demonstrated ability to explain complex clinical workflows in clear, functional language and to give direct, respectful feedback to peers or learners.
• Comfortable flexing between service lines, cohorts, and work streams as priorities change.
• Proven ability to build trust with clinicians, people leaders, and cross-functional partners.
• Experience with Instructional Design frameworks (ADDIE, SAM) to effectively direct the build work of others strongly preferred
• Familiarity with Articulate Rise/Storyline (enough to perform basic edits or content reviews) strongly preferred.

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.