Customer Support and Sales Assistant for a Residential Services in Australia (Home Based Part Time)
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AI Summary
Manage inbound customer enquiries and qualify prospective leads via phone, email, and SMS. Coordinate on-site quotations by managing consultant calendars and maintaining accurate records within the CRM.
Daily Tasks:
• Manage inbound customer enquiries by responding promptly to new leads via phone, email, and SMS while providing an excellent customer experience
• Qualify prospective customers by gathering project information, understanding their requirements, and determining the appropriate next steps
• Coordinate and schedule on-site quotations by managing consultant calendars and booking appointments based on location and availability
• Maintain accurate customer records by updating the CRM, tracking lead progress, and ensuring all information is current throughout the sales pipeline
• Nurture leads through timely follow-up communications via email, SMS, and relevant documentation to maximize engagement and conversion opportunities
• Provide administrative support by preparing contracts, managing customer correspondence, and assisting with day-to-day sales administration to support business growth
Working Shift:
• Must be available to work split shifts from 8:00am - 10:00am and 3:00pm - 5:00pm Australian Eastern Standard Time
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