Customer Support & Admin Assistant

This is a remote position.

Global Sports Travel is a premium sports travel and hospitality company delivering access to major global sporting events.

We are looking for a Customer Support & Admin Assistant to manage inbound enquiries and ensure every lead is contacted promptly and handled professionally.

This role is highly process-driven and call-focused, with the primary responsibility of calling every lead, capturing requirements, and maintaining accurate CRM records. You will also support on-ground coordination when required, including handling high-value ticket collections and client deliveries.

Key Responsibilities

• Call 100% of inbound leads within minutes of enquiry
  
• Capture client requirements (event, dates, number of guests, preferences)
  
• Ensure no enquiry is missed or delayed
  
• Follow up consistently via phone, WhatsApp, and email
  
• Record all interactions and updates in CRM (Zoho CRM)
  
• Maintain clean and accurate lead data and notes
  
• Share basic package information with clients
  
• Support sales team with lead engagement and handover
  
• Assist with administrative tasks, documentation, and coordination
  
• Occasionally travel to metro cities to collect high-value tickets from box offices and deliver them securely to clients
  

Requirements

Requirements

• 0–3 years experience in customer support, administration, or sales support
  
• Strong phone communication skills and confidence in calling leads
  
• Ability to handle a high volume of calls daily
  
• Highly organised with strong attention to detail
  
• Comfortable working in a structured, process-driven environment
  
• Willingness to travel on short notice for ticket collection and delivery
  
• Experience with CRM systems preferred (Zoho CRM advantageous)
  
• Must have own laptop and mobile phone
  
• Must have a dedicated, quiet workspace at home
  
• Reliable high-speed internet connection
  

Key Skills

• Communication (verbal and written)
  
• Time management and organisation
  
• Attention to detail
  
• Follow-up and persistence
  
• Basic computer and CRM skills
  

Benefits

• Work from home (remote role)
  
• Fixed salary (no variable pay)
  
• Travel allowance of INR ₹1,200 per day (when on duty travel)
  
• Accommodation and travel costs covered for official travel
  
• Exposure to global sporting events and premium clientele
  
• Opportunity to grow within sales and operations functions
  

KPIs / Performance Measures

• 100% lead contact rate
  
• Speed to first call (within minutes of enquiry)
  
• Follow-up consistency
  
• CRM accuracy and completeness