Customer Success Specialist
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AI Summary
About Flipp
Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments.
We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference.
Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.
Flipp's Customer Success team focuses on maximizing the value that customers derive from products or services, ensuring satisfaction, retention, and advocacy. As a Customer Success Specialist on the New Business team at Flipp, you will be the critical link between the Sales and Operations teams. Your primary focus will be to ensure a seamless and positive onboarding experience for new customers, allowing sales team members to focus on driving new business. At the same time, you own the transition from contract signing to full platform integration (i.e. the Post-Sale process). This role requires a unique blend of business acumen, customer service expertise, and project management skills to support our clients' successful launch on the Flipp platform.
What you'll get the opportunity to do:
- Client Onboarding Management: ownership over the onboarding process for new clients, serving as the primary point of contact from when a deal is closed until the client is fully operational on the Flipp platform. Act as a bridge between the Sales and Operations teams to ensure clear communication, set expectations, and resolve any challenges during the onboarding process.
- Customer Experience: Provide guidance, answer questions, and address any concerns that arise during the onboarding process to ensure that new clients have a smooth and positive experience.
- Cross Functional Coordination: Enable cross-functional visibility and manage cross-functional coordination with internal teams (Operations, Sales, Insights, Marketing, Product, Engineering).
- Process Improvement: Identify opportunities to improve the onboarding process, provide feedback to the Operations team, and suggest enhancements that can lead to better client outcomes. Full ownership over process enhancements to ensure a flawless onboarding experience that drives both efficiencies to the launch cycles.
What you'll bring to the team:
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2-3 years of experience in client onboarding, customer success, business development, or a related field, preferably in a technology or digital marketing company.
Our promise to each other:
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Here's how to apply:
This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.
Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.
Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.
A member of our recruitment team will respond to you in the coming weeks.
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