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AI Summary
About Mindly
Mindly is an international product company — a marketplace for psychologists and their clients. We have over 1,000,000 clients in more than 40 countries worldwide, with a primary focus on Tier-1 markets. Mindly is one of the fastest-growing companies in the HealthTech sector globally. Our goal is to help people live healthy, happy, and fulfilling lives. We are growing extremely fast and are already profitable! This puts our company in the top 1% of the fastest-growing profitable tech companies in the world! You can read more about us in this article.
We are looking for Customer Success Specialist to join our team and change the mental health industry together
Why is this interesting?
The #1 product in our niche, growing fast with real momentum
No night shifts
You'll have a real impact on the user experience — the way you show up for users is what they remember about us
About you:
1-3 years of experience in customer success, customer support or related spheres
Hands-on experience with Intercom, Zendesk or any other CS management tool
C1 level of English
Fast learner who's eager to pick up new skills
Strong attention to detail
Able to stay calm and patient in tough situations
Strong problem-solving skills and comfortable juggling multiple tasks at once
Your responsibilities:
Communicating with platform specialists via Intercom and helping resolve their requests
Acting as a personal manager for specialists, supporting the growth of their practice on the platform
Moderating specialist profiles to ensure they meet platform standards
Guide new specialists through onboarding
Taking part in initiatives that help us grow and keep our users happy
How we get things done?
Remote-first, but we have offices in Ukraine (Kyiv, Lviv, Vinnytsia), so you can mix and match if you prefer. Ideally, you should be in the CET or EET time zone.
How do we unwind?
We offer our team 20 days of paid vacation
What do we offer?
A fast-growing product company where you are a key part of our success
Competitive salary
Therapy on Mindly
A strong team of A-players
Candidate journey:
Screening interview
Test task
Interview with the Customer Success Team Lead
Final interview with co-founders
Offer 🎉
Our values:
Honesty and transparency: always tell the truth, no matter what it is
Empathy and understanding: treat others the way you want to be treated
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