Customer Success Manager (US East Coast preferred)

Surglogs is an award-winning software solution digitizing and streamlining regulatory compliance for ambulatory surgery centers and healthcare facilities across the US. We are looking for ambitious and passionate individuals who enjoy building relationships with clients to join our quickly growing team and lead the movement together!

About the Position:

Place of work: Remote (US)

Salary range: $71,000/year base salary, $86,000/year on-target-earnings

As a Customer Success Manager (CSM) at Surglogs you are responsible for developing and maintaining long-term business relationships with our clients.

This starts by deeply understanding the customer’s priorities, followed by onboarding and training that ensures they are receiving value from Surglogs’ software.

The CSM is expected to educate their customers on new features and best practices, monitor utilization, and identify upsell and expansion opportunities.

This position requires extensive knowledge of Surglogs’ software and requires the individual to be able to adapt quickly to changes in processes as well as possess strong relationship building skills.

• Onboard and train new customers on the software by developing and delivering on unique success plans 

• Educate and train clients on new features, software updates and best practices

• Uncover upsell & expansion opportunities

• Ensure customers renew their annual subscription

• Customize software to promote better utilization

• Adhere to company mission/vision/policies

• Provide reports to management regarding current client development

• Identify and communicate potential improvements to software

• 3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred

• Bachelor's degree preferred

• Have a positive attitude and strong work ethic

• Be able to work independently and on a team

• Excellent written & verbal communication skills

• Adaptable to new features and releases in software

• Strong technical, product, and process-oriented thinking skills.

• Masterful rapport building with clients in establishing strong long-lasting relationships.

• Excellent organizational skills and attention to detail.

• Must be able to pass a background check