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Customer Success Manager (Kitchen and Cabinetry)

Posted a month ago
United States
2-5 years experience
client-facing crm communication feedback
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AI Summary

The Customer Success Manager ensures a seamless client experience by managing cabinetry delivery and installation logistics. They also troubleshoot order issues, track replacement parts, and provide proactive support to clients throughout the project lifecycle.

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.
  • Proven experience in a client facing role (in person or virtually).
  • Strong interpersonal and written/verbal communication skills.
  • Proficiency in using CRM software and Microsoft 365.
  • Ability to work independently and manage multiple clients and projects simultaneously.
  • Knowledge of cabinetry materials, construction techniques, and industry trends.
  • Exceptional organizational skills and a sharp eye for detail.
  • Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation
  • Respond promptly to client inquiries via phone, email, and chat 
  • Coordinate final delivery and installation logistics with clients and partners 
  • Troubleshoot order issues and assist with installation-related questions 
  • Order and track replacement parts for clients as needed 
  • File and manage claims-related documentation 
  • Gather and share client feedback and recurring trends with management to improve overall experience 
  • Full time salary, plus benefits package
  • 20 days of annual PTO + Company Holidays
  • Friendly and collaborative team environment.
  • Employee discounts on showroom products.
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