Customer Success Manager

About TSC

TSC.ai is building the leading AI-native operating system for public affairs. Our platform, Genie, helps leading corporations detect, understand, and act on external stakeholder, regulatory, reputational, and policy risk faster and better than traditional workflows allow.

We work with major companies across complex sectors and markets, helping external affairs teams move from fragmented monitoring and manual production to sharper, more actionable intelligence.

What You’ll Do:

• Maintaining strong client relationships and ensuring customer satisfaction
• Client onboarding, user training, and post-go-live support
• Monitor customer engagement, adoption, and usage of the platform
• Support customer requests, feedback, and support tickets with internal teams
• Gather customer needs and structure business use cases for Product and Development teams
• Ensure renewal preparation and account health monitoring
• Identify opportunities for customer advocacy, including testimonials, referrals, and case studies
• Act as a liaison between clients and internal teams to ensure smooth communication and issue resolution
• Provide input and feedback to improve customer experience, workflows, and product usability

What You Bring

• 2–5 years of experience in a Client Manager role 
• Fluent in Portuguese, Spanish and English communication
• Strong analytical storytelling skills with the ability to communicate insights clearly
• Proven ability to generate strategic, actionable recommendations
• Experience synthesising diverse data and research sources
• Confidence using AI tools to support efficient, high-quality work
• Excellent client-facing communication and collaboration skills
  
  

Things you should expect from TSC:

• We strive to be the best place you will ever work for;

• Fast-track learning through exposure to various roles across the organisation;
• Honed skill sets;
• Direct access, respect, and mentoring from the leadership with an interest in your development.
• Work remotely
• International opportunity to expose and grow
• Other benefits to be shared in the interview

Team Culture - How do you find yourself fitting in our team?

• Intellectual curiosity for the world around you, technology, and our clients' needs
• Solid general knowledge and skills in your core area
• Excellent problem-solving capabilities and adaptability
• Enthusiasm for finding elegant, pragmatic solutions
• Team player – we’re a small, close-knit team and excellence is expected, as is the capability to take on and own big challenges, solving conventional challenges in unconventional ways, all without losing your sense of humour and fun

We are committed to equal opportunities across cultures, backgrounds, experiences, perspectives, and opinions. We welcome applications from everyone.