Customer Success Manager
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AI Summary
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
About The Role
As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You will be part of a Customer Success team of approximately 18 professionals and report directly to the Director of Customer Success.
This role combines elements of enterprise customer management with a smaller, growth-oriented portfolio. You will work closely with customers to build strong relationships, align on strategic priorities, and support measurable business outcomes. The role requires a high level of ownership, autonomy, and consistent engagement across the customer lifecycle.
What You Will Be Doing
- Manage a portfolio of 15–20 customer accounts through regular, proactive engagement
- Build and maintain strong relationships with key stakeholders across customer organizations
- Align customer goals with product capabilities to support adoption and value realization
- Identify and progress opportunities for account growth and expansion
- Lead customer conversations focused on progress, outcomes, and next steps
- Maintain accurate customer records and activity in CRM and customer success tools
- Partner with internal teams to resolve challenges and improve the customer experience
- Take initiative to identify opportunities for engagement, improvement, and account development
What You Bring
- Experience in a SaaS or technology environment (customer success, account management, sales, or related role)
- Experience supporting or managing customer relationships in a business-to-business setting
- Strong written and verbal communication skills in English
- Ability to communicate effectively with both business and technical stakeholders
- Ability to work independently and manage priorities with limited oversight
- Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools)
- Ability to connect customer needs to product or solution capabilities
- Experience operating in a fast-paced environment with timely follow-through
Success Outcomes
- Customers are consistently engaged through regular meetings and proactive outreach
- Strong relationships are established across assigned accounts, including key stakeholders
- Customer priorities are clearly aligned to product usage and deliver measurable value
- Opportunities for growth and expansion are identified and advanced within the portfolio
- Customer data and activity are accurately maintained across systems
- Work is delivered with appropriate speed and consistent follow-through
- Customer needs and opportunities are identified proactively, without reliance on direction
For this role, the estimated annual base salary range is between £45,800.00 – £63,653.00 Pound Sterling. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.
This posting is for an existing vacancy.
This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.
Overview of Benefits:
- Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs
- Time Off— PTO and public holidays to rest, recharge, and do what matters most
- Volunteer Days— Dedicated time to give back and support the communities that matter to you
- Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning
- Financial— Compensation that reflects your market and your value
- Retirement— Retirement plans designed to help you build long-term financial security
- Tuition Assistance— Invest in your growth with support for continuing education and professional development
- Flexibility— Work where you thrive, with remote and hybrid options available across most regions
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