Customer Success Manager

Customer Success Manager - Remote

DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains.

This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices.

What it's like to work here:

This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace.

• Build trusted relationships with executive and operational stakeholders. 
• Understand customer business priorities, operational goals, and supply chain challenges.
• Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation.
• Guide customers toward proactive, analytics-driven operational decision-making.
• Partner with Account Management on retention and growth strategies.
• Support onboarding, adoption, and long-term customer success.
• Analyze operational and service data to identify trends, risks, and improvement opportunities.
• Translate analytics into actionable business recommendations.
• Develop customer success plans tied to measurable business impact.
• Deliver executive-ready presentations and performance reviews.
• Contribute to customer success playbooks, health scoring, and engagement frameworks.
• Share customer insights to help improve products and customer experience.

• Bachelors degree in Business, Marketing, Communications, or a related field.
• Experience managing complex enterprise customer relationships.
• Strong executive communication and stakeholder management skills.
• Ability to influence across highly matrixed organizations.
• Ability to analyze operational data and identify optimization opportunities. 
• Strong business and financial acumen.
• Experience building customer success plans or scalable engagement frameworks. 
• Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments.
• Willingness to travel up to 25% of the time.
• Must have the current and continuing right to work in the United States of America without restrictions or expirations.