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AI Summary
****FULLY REMOTE POSITION****
ABOUT YOOBIC
YOOBIC is a digital workplace platform built for frontline teams in retail and hospitality. Our mobile app helps companies communicate, train their teams, and manage daily operations all in one place.
We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown rapidly since 2014. Today, 300+ brands like Boots, Lancôme, Lidl, and Peloton use YOOBIC to improve operations and deliver better customer experiences.
With strong funding and continued growth, we’re expanding our Customer Success team.
About the Role
We’re looking for a Customer Success Manager (CSM) to help our clients get the most value out of the YOOBIC platform.
In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.
What You’ll Do
- Build and manage relationships with key client stakeholders
- Run regular business reviews (typically quarterly)
- Help clients improve how they use the platform
- Identify risks and opportunities for growth
- Guide clients on strategy and best practices
- Monitor performance using data and KPIs
- Act as the main point of contact for client needs
- Solve issues proactively and ensure satisfaction
- Work closely with Product and internal teams
- Share insights and best practices across teams
What We’re Looking For
- Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
- Strong client-facing and communication skills
- Comfortable leading video calls with clients
- Experience running business reviews (QBRs)
- Strong project management and organizational skills
- Analytical mindset (comfortable with data, reports, KPIs)
- Proactive, problem-solving attitude
- Ability to work in a fast-paced, global environment
- Detail-oriented and highly organized
Languages
- English is required
- Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)
Working Hours
- Standard schedule: Monday to Friday, 9 AM – 6 PM
- You’ll work within your client’s time zone
- No night shifts required
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