Customer Services Specialist (26-134)

Position: Customer Services Specialist

Req.#: 26-134

FTE: Full-time, non-exempt

Unit: UAW

Department/Location: Customer Outreach

Compensation: $24.27 - $32.17 The final job offer is based on several factors (internal equity, skills, education, experience, and credentials).

Attractive Benefits Package: Four health insurance plans | 100% employer paid dental and vision insurance plans | 13 paid holidays | Generous PTO | Professional development | Tuition reimbursement |Professional License reimbursement | Defined contribution retirement plan| Employee Assistance program | Life and voluntary life insurance options | Short and Long term disability | Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more! 

Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. 

We are seeking a Customer Services Specialist. Under the supervision of the Communications Director, the Customer Services Specialist will ensure Network180 operates a Customer Services & Grievance system that complies with federal and state requirements.

This position is 40 hours a week, Monday through Friday, 8:00 am to 5:00 pm. There are no weekends, on call, or holiday requirements for this position. While this position is remote, responsibilities may require regional travel within Kent County in varying provider settings.

MINIMUM QUALIFICATIONS: 

Job interviews are being conducted in person or via the internet. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. For a detailed job description and responsibilities please review the job description.  Network180 is an Equal Opportunity Employer. Network180 participates in E-Verify. 

Network180 is a drug and alcohol-free workplace, which includes the prohibition of recreational marijuana use. Successful completion of a drug screen is part of our background check process.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.