The Customer Services Specialist manages the customer services and grievance system to ensure compliance with federal and state requirements. The role involves coordinating mental health and substance abuse treatment services while collaborating across departments.
The Senior Risk Manager operates and advances the organization's enterprise risk management framework across clinical, operational, and regulatory domains. They collaborate with departmental leaders to identify and analyze risks while assisting the Director with high-severity investigations.
The Recipient Rights Officer ensures the agency operates a system for behavioral health and substance use services that complies with federal and state requirements. They are responsible for managing rights-related complaints and documenting processes while working under the supervision of the Recipient Rights Director.
This position provides crisis intervention, screenings, assessments, and referral services for adults and children. Duties are performed via face-to-face contact or telehealth in a variety of settings.
