Customer Service & Support Specialist

Job Title: Customer Service and Support Specialist

Overview:
We are seeking a Customer Service and Support Specialist to join our team. This role requires a technically proficient individual who is comfortable with web-based software and enjoys helping customers and internal teams maximize their use of our solutions. The ideal candidate will serve as an in-house expert, supporting our sales, onboarding, and training functions, and helping customers resolve technical issues.

Key Responsibilities:

• Serve as an in-house technical expert on our software products.

• Provide expert support to customers via online channels, ensuring high levels of satisfaction and effective issue resolution.

• Collaborate with sales, onboarding, support, and training teams to align customer needs with our software's capabilities.

• Actively monitor and participate in online support channels to resolve questions and provide assistance.

• Use AI tools to assist in technical tasks such as data handling and content generation.

• Support the maintenance and management of help articles, incorporating feedback and AI-driven improvements.

Qualifications:

1. Strong verbal and written communication skills in English.

2. Technical competence with modern, complex, web-based software platforms.

3. Confidence to recommend adaptive processes and suggest functional solutions that align customer processes with our software's capabilities.

4. Comfort using AI tools for technical tasks, including data handling and content creation.

If you are passionate about technology, enjoy problem-solving, and want to play a key role in enhancing customer experience, we encourage you to apply.