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Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Customer Service Senior Team Leader (m/f/x)* you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Leading, coaching, and developing a team of Customer Service Representatives, ensuring high performance, engagement, and wellbeing
Overseeing daily customer service operations, ensuring compliance with policies, service standards, and key performance metrics
Supporting the resolution of complex customer issues and driving effective solutions to enhance customer satisfaction
Analysing operational performance, identifying improvement opportunities, and leading initiatives that increase efficiency and service quality
Partnering with cross-functional stakeholders and presenting team results, insights, and action plans during business reviews
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
Bachelor’s Degree or higher
AND
In addition to the above requirements, the following are also required:
Fluent English and Polish language skills (written and spoken)
Proven experience leading and developing customer service teams in a fast-paced environment
Strong coaching, communication, and stakeholder management skills
Experience driving continuous improvement initiatives and delivering operational excellence
Strong analytical and problem-solving skills with the ability to translate insights into actions
Solid understanding of Customer Service and Order-to-Cash processes
Experience working cross-functionally with teams such as Sales, Supply Chain, Finance, and Customer Operations
Knowledge of SAP and customer service technologies, including EDI solutions, is an advantage
Work location: Remote (Wrocław, Poland)
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the
terms.
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