Customer Service Representative - UKVI Domestic

Overview

We are looking for a team of experienced work from home Customer Service Specialists to join our Teleperformance family for one of our government campaigns. If you enjoy supporting customers via an inbound call and email channel providing guidance and tools to assist your customers with their queries or questions, this WILL be the role for you!

Want to know more, here are the details: 

C U S T O M E R  E X P E R T

- Job Overview -

• Start Date: 30 November 2026
• Salary: £12.71 per hour
• Location: WORK FROM HOME
• Hours: 34.75 hours/week
• Shifts: Working between the hours of 09:00am - 16:45pm Monday to Thursday and Friday 09.00am - 16.30pm. NO WEEKEND WORKING. 
• Training Duration: training remotely, 100% attendance required! 
• Contract: Temporary - up to 3 months
• Requirements:  Applicants must hold a current valid UK or Irish passport and must also have been continiously resident in the UK for a minimum of three years.  Unfortunately due to the level of security vetting required for this role, we are unable to accept applications from canddiates who do not meet these requirements, a clean criminal record is required. Please include your CV in your application. You must also have home broadband and be able to connect via ethernet cable (10m supplied)

Values we look for you to have:

• Process Excellence - Doing things well means something to you and you will always strive to improve on your work. 
• Collaboration - You enjoy working with others and you like working as a team player. 
• Communication - You can speak and write clearly and in a confident manner.
• Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
• Critical Thinking - You are able to think logically when making decisions.
• Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Day to day responsibilities of a Customer Expert

• You will start your day signing into your systems, making sure you are ready for the day ahead.
• You will play a key role in providing support and guidance (not advice) on the Visa and Immigration process, referring customers to online information and tools through both an inbound calling line and responding to emails. 
• Energetically and enthusiastically work as part of a high performing Customer Operations team.
• Working in a fast paced targeted environment you will strive to achieve, responding to all queries in a polite and professional manner.

Benefits of being a Customer Expert

• On-line recruitment process, with potential job offer within 24 hours and fully paid training.
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub.
• Life Assurance Cover & Pension Scheme.
• Length of Service and monthly recognition awards.
• Opportunities for career development and progression.

Skills needed to be a Customer Expert

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly telephone manner.
• Customer Service experience.
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed.
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment.

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!