Customer Service Representative- Remote USA
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AI Summary
At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,
Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,
and the community as a whole.
We have a rich and storied history. Colibri is one of the pioneers of online professional education,
introducing some of the first web-based professional education courses in 2001. Today, the company’s
family of brands are the leading online professional education platforms in their respective end-markets.
We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned
professionals. To learn more, please visit: www.colibrigroup.com
Position Overview
When you join Colibri, you’ll be part of a team that’s supporting our customers from the front lines. As a Customer Service Representative, you’ll play a vital role in enabling first call resolution in a constantly evolving industry, while using a variety of tools and technology. In the process, you’ll handle a broad range of customer service call types such as providing product information, explaining policies, troubleshooting technical issues, processing extensions of expired products, enrolling customers in coursework, and assisting customers as they navigate our website. It’s an opportunity to showcase your customer experience expertise and assist us in creating customers for life!
\nEngage with customers via phone, email, or chat to provide assistance and resolve inquiries and/or concerns.
Process orders, refunds, and other requests accurately and efficiently.
Learn and maintain a deep understanding of the products and services to effectively assist our customers.
Properly document and maintain accurate records of customer interactions and transactions.
Provide technical support and fast-paced critical thinking to anticipate our customer’s current and future needs.
High school diploma or equivalent
Proficiency in Microsoft Office
Customer Service experience preferred
Strong work ethic and self-motivation with a commitment to succeed both individually and as a team.
Excellent interpersonal, written, and verbal communication skills
Aptitude to learn and navigate new software quickly, and comfortable using multiple computer screens and internet tabs simultaneously.
Competencies:
Communication Skills
Customer Focused
Problem Solving
Empathy and Patience
Time Management
Attention to Detail
Conflict Resolution
Continuous Learning and Growth
Remote Requirements & Responsibilities:
Reliable in-home internet connection
Dedicated, quiet, and distraction-free workspace
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
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